Miriam Awinaba-Musah

• Created and optimized content for digital newsletters, print publications, and social networking sites
• Ensure consistency in terms of voice, branding, messaging, and frequency of posting via digital channels.
• Developed working relationships with key internal and external stakeholders and partners
• Prepare relevant knowledge products
• Organize and maintain digital records of the conference.

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• Supported in the preparation of the Executive Secretary’s outreach activities by providing research support and drafting briefing material, factsheets, and visualization as needed
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Manage the flow of documentation for Pre and Post-Cop 27 briefing packages and communication materials for the Executive Secretary using OneDrive
• Updated and managed the Executive Secretary’s calendar and all correspondence using SharePoint
• Ensured that briefing materials and background documents were ready and available during the heat of COP 27 for events and bilateral meetings that the Executive Secretary partook in
• Followed and took notes during various plenaries and negotiations during COP 27 to transfer into effective communication strategies to inform the Executive secretary’s subsequent meetings after Cop 27.

• Drafted all letters, documents and correspondence on behalf of the Managing Director to international and governmental bodies
• Upgraded the existing filling system by digitizing all financial documents using an EDMS called Air books
• Centralized all company records, including accounting and tax, by creating an accurate filing system
• Maintain confidentiality around sensitive information and terms of agreement
• Participated in the planning, execution and documentation of meetings and other events on behalf of management
• Handled day to day accounting and banking transactions and prepared daily financial reports for management.

• Supervised design team to ensure that creative assignments and targets were met daily
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Plan and produce innovative marketing and communication collaterals (e.g., infographics, brochures, social media postcards, promotional videos; materials for customers.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Introduced and sold banking products to customers
• Handled all customer interactions, giving detailed, personalized, friendly & polite service to ensure customer retention.
• Updated customer service database with new information, address changes and contact details.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Tasked with data entry, records oversight and issue resolution for team of 5 customer service personnel.

• Scheduled and assisted in meetings between visiting diplomats and bureau directors
• Booked and filed letters to the Multilateral Bureau.