Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

Miriam Afua Asor Yeboah

Accra-North

Summary

Results-oriented professional with expertise in project coordination and process improvement. Dedicated to providing excellent services in any capacity amidst numerous challenges. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with a focus on achieving objectives. Confident that skills and experience will contribute significantly to the overall achievement of your organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Coordinator

Nana Tiaah Ampem Darkoa Foundation
08.2021 - Current
  • Overseas Administrative tasks
  • Monitor evaluate and prepare reports on projects implemented
  • Mobilize resources for projects
  • Ensures resource availability for projects
  • Plan and coordinate projects to ensure its completion
  • Communicate with stakeholders
  • Communicate with project clients to assess their needs
  • Build the capacity of the project team
  • Perform other official duties that may be assigned
  • Contribute to the development of the sub-district
  • Distribute materials and ensure its effective use
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Customer Service Representative

FairTrade Outsourcing Ghana
04.2021 - 04.2022
  • Reviewing sessions of test takers to make sure academic integrity was not at stake
  • Launching live sessions and make sure academic integrity is protected
  • Watching live sessions of test takers and helping maintain fairness
  • Report directly to the Operations Manager and functionally to the FTO Ghana Manager/Coordinator for West African Countries
  • Report directly to Floor Managers and Managers on duty
  • Providing customer service and back-office support for Clients
  • Launching Test taker's into exams
  • Ensuring that Academic Integrity is protected
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Secretary

Resolute Insurance Brokers Limited
12.2019 - 10.2020


  • Sending of emails
  • Filing of documents
  • Assisting in daily office activities
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Answered multi-line phone system and enthusiastically greeted callers.

Administrator and Facilitator

Klicks Africa Foundation
10.2018 - 12.2018
  • Sending of emails
  • Writing letters
  • Daily bookkeeping
  • Facilitating a child in class
  • Perform other official duties
  • Maintained personnel records and updated internal databases to support document management.

Administrative Assistant

Microfinance and Small Loans Center (MASLOC)
09.2017 - 08.2018
  • Company Overview: Office of the President / Transport Unit
  • Assisted the Transport Administrator
  • Entries of daily movement of pool vehicles, fuel and mileages
  • Measuring and calculation of zonal and regional distances
  • Office of the President / Transport Unit
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Personal Assistant to the Managing Director

(Internship) Akuapim South District Assembly
06.2014 - 08.2014
  • Took reports from community representatives and forwarded them to the Assistant Director
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Filing of document
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor of Science - Economics and Business Administration

Catholic University College
Fiapre, Sunyani
06.2017

High School Diploma -

Okuapemman Senior High School
Akropong
06-2013

Skills

  • Effective Communication
  • Effective Client Relationship Management
  • Team Leadership
  • Collaborative Team Member
  • Project Builder
  • Effective Task Management
  • Initiative-Oriented
  • Thrives in High-Stress Environments
  • Skilled in Microsoft Office Applications
  • Effective Virtual Communication

Certification

  • Goethe Institute, 05/01/16, 08/31/16
  • National Service, 09/01/17, 08/31/18

Languages

English
Twi

Personal Information

  • Date of Birth: 06/17/94
  • Gender: Female
  • Nationality: Ghanaian
  • Marital Status: Single
  • Religion: Christian

Hobbies and Interests

  • Cooking
  • Reading
  • Listening to Music

Timeline

Project Coordinator

Nana Tiaah Ampem Darkoa Foundation
08.2021 - Current

Customer Service Representative

FairTrade Outsourcing Ghana
04.2021 - 04.2022

Secretary

Resolute Insurance Brokers Limited
12.2019 - 10.2020

Administrator and Facilitator

Klicks Africa Foundation
10.2018 - 12.2018

Administrative Assistant

Microfinance and Small Loans Center (MASLOC)
09.2017 - 08.2018

Personal Assistant to the Managing Director

(Internship) Akuapim South District Assembly
06.2014 - 08.2014

Bachelor of Science - Economics and Business Administration

Catholic University College

High School Diploma -

Okuapemman Senior High School

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Miriam Afua Asor Yeboah