MILTON KENNY ADEDEME
Kumasi
Summary
Resourceful individual with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant manager
The Heights Bar and Lounge
09.2022 - 10.2024
- Managed daily operations to ensure smooth running of the floor.
- Improved customer service by implementing new procedures and protocols.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
Receptionist
School of Medicine and Dentistry, KNUST
11.2020 - 06.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Line checker
Guinness Ghana Breweries PLC
11.2017 - 10.2020
- Facilitated smoother business operations, reducing errors through careful checking processes.
- Boosted overall productivity, implementing efficient checking systems within the department.
- Delivered consistent results under pressure to meet strict deadlines whilst maintaining attention to detail.
Store manager
Frekenny Company Limited
08.2015 - 10.2017
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Maintained an organised stock room for easy accessibility of goods.
Education
Diploma - Information Technology
Kumasi Technical University
Kumasi, Ashanti Region01.2022
WASSCE - Pure science
Jachie Pramso Senior High School
01.2015
BECE - undefined
Patience Preparatory School and JHS
Kumasi, Ashanti Region01.2012
Skills
- Customer service
- Telephone etiquette
- Computer literate
- Microsoft office proficiency
- Multitasking efficiency
- Time management
- Client confidentiality understanding
- Staff training and supervision
Certification
- Diploma in Information Technology
- West African Senior Secondary Certificate Examination
- Basic Education Certificate Examination
LANGUAGES
English and Twi Fluent
References
References available upon request.
Timeline
Assistant manager
The Heights Bar and Lounge
09.2022 - 10.2024
Receptionist
School of Medicine and Dentistry, KNUST
11.2020 - 06.2022
Line checker
Guinness Ghana Breweries PLC
11.2017 - 10.2020
Store manager
Frekenny Company Limited
08.2015 - 10.2017
WASSCE - Pure science
Jachie Pramso Senior High School
BECE - undefined
Patience Preparatory School and JHS
Diploma - Information Technology
Kumasi Technical University
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