Summary
Overview
Work history
Education
Skills
Timeline
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Millicent Hogbayo Abaya

Accra,Greater Accra Region

Summary

Accomplished professional with extensive expertise in company policies and product knowledge, complemented by bilingual communication skills. Demonstrates proficiency in complaint resolution and communication, ensuring customer satisfaction. Skilled in Microsoft Office Suite, telephone etiquette, and network troubleshooting, with a strong background in system upgrades and desktop support. Adept at hardware installation and user account setup, contributing to seamless IT operations. Career goals include advancing technical support capabilities, systems and network administration, to support and enhance organizational efficiency.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Customer service officer

Visionfund Ghana
02.2023 - Current
  • Delivered high-quality service with meticulous attention to detail and professionalism.
  • Managed over 50 customer calls per day
  • Managed challenging customer situations to uphold company reputation.
  • Adapted swiftly to product changes, minimizing service disruptions.
  • Collaborated effectively with team members to ensure seamless service.
  • Responded promptly to all inquiries via phone and in-person interactions.
  • Maintained comprehensive records of inquiries, ensuring follow-up actions aligned with desired outcomes.
  • Contacted clients post-loan disbursement to evaluate satisfaction and enhance service delivery.
  • Conducted client satisfaction surveys to gather feedback for management decision-making.

Bank teller

Access Bank
01.2022 - 01.2023
  • Minimised risk of fraudulent activity through stringent security measures.
  • Managed high-volume cash handling to ensure efficient banking operations.
  • Conducted daily cash drawer reconciliation to uphold accuracy.
  • Streamlined transaction processes, significantly reducing customer wait times.
  • Maintained accurate account records to foster client trust.
  • Balanced vaults and ATMs, ensuring optimal cash availability.
  • Organised documents to improve administrative efficiency.

Intern as IT Support Technician

Pentecost Headquarters
03.2021 - 12.2021
  • Efficiently managed helpdesk queries, resulting in enhanced customer service ratings.
  • Troubleshot network connectivity issues to ensure uninterrupted workflow.
  • Installed and configured computer systems for optimal performance.
  • Conducted routine system maintenance to guarantee smooth operations.
  • Enhanced network security by installing updated antivirus software.
  • Oversaw IT asset inventory, maintaining precise records.
  • Collaborated on team projects to achieve deadlines successfully.
  • Resolved hardware malfunctions promptly to prevent workflow disruption.

Education

Bachelor of Science - Information Technology

Kwame Nkrumah University of Science And Technology
11.2021 - 11.2023

Higher National Diploma - Information and Communication Technology

Tamale Technical University
08.2017 - 08.2020

Skills

  • Knowledge of company policies
  • Product expertise
  • Bilingual communication
  • Communication proficiency
  • Complaint resolution
  • Microsoft Office Suite expertise
  • Telephone etiquette
  • Network troubleshooting
  • System upgrades
  • Desktop support
  • Hardware installation
  • User account setup

Timeline

Customer service officer

Visionfund Ghana
02.2023 - Current

Bank teller

Access Bank
01.2022 - 01.2023

Bachelor of Science - Information Technology

Kwame Nkrumah University of Science And Technology
11.2021 - 11.2023

Intern as IT Support Technician

Pentecost Headquarters
03.2021 - 12.2021

Higher National Diploma - Information and Communication Technology

Tamale Technical University
08.2017 - 08.2020

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Millicent Hogbayo Abaya