Millicent Okyere

My responsibilities as a Human Resource Director for ASM LOGISTIKZ, a recruitment company in Accra:

*Strategic Planning:*

- Develop and implement HR strategies aligned with the company's objectives

- Ensure compliance with Ghanaian labor laws and regulations

*Recruitment and Talent Management:*

- Oversee the recruitment process, from advertising to onboarding

- Develop and maintain a pool of qualified candidates

- Identify talent gaps and develop plans to address them

*Client Relationship Management:*

- Build and maintain relationships with client companies in Ghana

- Understand their staffing needs and preferences

- Ensure timely delivery of qualified candidates

*Applicant Management:*

- Oversee the preparation of applicants for the job market

- Develop and implement training programs to enhance applicants' skills

- Ensure applicants are matched with suitable job openings

*Staff Management:*

- Lead and manage a team of recruiters, HR staff, and support staff

- Develop and implement staff training and development programs

- Ensure high levels of staff performance and productivity

*Operations Management:*

- Oversee the day-to-day operations of the company

- Ensure efficient use of resources and budget

- Identify areas for improvement and implement changes as needed

*Risk Management:*

- Identify and mitigate risks associated with recruitment and HR practices

- Ensure compliance with data privacy and protection regulations

*Reporting and Analytics:*

- Develop and present reports on HR metrics and recruitment performance

- Analyze data to identify trends and areas for improvement

*Other Responsibilities:*

- Develop and maintain HR policies and procedures

- Ensure a positive and inclusive work culture

- Represent the company in industry events and conferences.

• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional support
• Conducting research and data entry
• Providing assistance and resolving any issues clients may have including guiding them through documentation process
• Provided administrative support to the Executive Director, ensuring efficient management of daily operations, scheduling, and communication. Coordinated tasks, prepared documents, and maintained confidentiality.
• Managed the Executive Director's schedule, coordinating meetings, appointments, and travel arrangement
• Prepared and edited reports, presentations, and correspondence
• Coordinated and distributed meeting materials, minutes, and action items
• Maintained confidentiality and handled sensitive information
• Screened and responded to phone calls, emails, and messages
• Developed and implemented effective filing and record-keeping systems
• Collaborated with departments to ensure seamless communication and task execution
• Conducted research, gathered data, and analyzed information as needed
• Provided backup support to other teams and departments as required
• Demonstrated professionalism, discretion, and a high level of organizational skills.

• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Interacted with customers by phone, email, or in-person to provide information.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Managed Exhibitors and registration of participant during the Poultry Fair.
• Initiating contact with potential exhibitors to introduce Agrihouse event and promotion with the aim of signing them on as exhibitors or sponsors.
• Reaching out to existing sponsors of our programs to to encourage continued engagement with Agrihouse foundation. Promoting new events and new sponsorship offers.