Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Timeline
Generic
MILLICENT MENSAH

MILLICENT MENSAH

Accra

Summary

A proactive and results-oriented Human Resource professional with over a decade of experience in HR management, office administration, and university governance. Demonstrated ability to manage employee relations, recruitment, performance management, and organizational development in an academic setting and Oil and Gas sector. Proven leadership in policy formulation, conflict resolution, and administrative coordination. Adept at handling sensitive HR matters with discretion and promoting a culture of excellence and accountability.

To leverage my skills and experience in Human Resource Management to contribute to a progressive institution by developing effective people strategies, improving HR systems, and fostering employee growth and satisfaction.

Overview

16
16
years of professional experience

Work History

Principal Human Resource and Administrative Manager

Public Interest and Accountability Committee
07.2022 - Current
  • Develops mechanisms for recruitment, placement, promotion, succession planning and the smooth exit of staff.
  • Supervises the development and implementation of employee compensation and benefit schemes.
  • Implements activities relating to employee well-being and conducive work environment.
  • Supervises the implementation of disciplinary processes and procedures of the Committee.
  • Implement training, learning and development activities of the Committee.
  • Develop administrative systems and manuals.
  • Supervises the development and implementation of guidelines for the management of Estate, Transport, logistics and security services of the Committee.

Assistant Registrar, HR and General Administration

Christ Apostolic University College (CAUC), Kumasi
01.2020 - 06.2022
  • Led recruitment processes and developed orientation and induction programmes for new staff.
  • Administered staff performance appraisals and developed reports to inform HR decisions.
  • Coordinated internal training programmes and refresher workshops.
  • Handled grievances, conducted investigations, and proposed recommendations.
  • Drafted HR policies and appointment letters in compliance with institutional standards.
  • Provided logistical support for university events including accommodation and welfare of high-profile guests.
  • Played a key role in staff welfare and motivation initiatives, including timely compensation.

Assistant Registrar, Academic Affairs

Christ Apostolic University College (CAUC), Kumasi
01.2015 - 12.2018
  • Supported all academic-related operations and addressed student/staff concerns.
  • Coordinated course registrations, examinations, and liaison activities with affiliate universities (UCC & KNUST).
  • Ensured compliance with academic regulations and supported data migration into digital platforms.

Senior Administrative Assistant

Christ Apostolic University College (CAUC), Kumasi
10.2011 - 12.2013
  • Supported departmental heads, managed office front desk, and assisted with administrative correspondence.

Graduate Intern – Academic Affairs Office, KNUST
02.2011 - 04.2011
  • Assisted with admissions processing, student file management, and complaints handling.

National Service Personnel – Manhyia District Hospital
10.2009 - 01.2011
  • Focused on community health education and monthly report preparation.

Education

Senior Professional Human Resource International (SPHRi) -

Human Resource Certification Center
12.2024

Post diploma - Enterprise Risk Management

Institute of Chartered Accountants Ghana
10.2024

Master of Business Administration - Human Resource Management

Kwame Nkrumah University of Science and Technology (KNUST)
01.2013

Bachelor of Management Studies - Second Class Upper Division

University of Cape Coast
01.2009

Business Program - undefined

Aggrey Memorial SHS
01.2004

Skills

  • Strategic HR Planning & Execution
  • Recruitment & Onboarding
  • Performance Management Systems
  • Staff Training & Development
  • Employee Relations & Engagement
  • Administrative Leadership
  • Policy Development & Compliance
  • Event Planning and Coordination
  • Enterprise Risk Management
  • Staff management
  • Organization and multitasking

References

Clement, Somuah, Former President, Christ Apostolic University College. clement@somuah.com, 024 458 0463, 


Mr. Isaac Dwamena, Coordinator, Public Interest and Accountability Committee (PIAC) isaac.dwamena@piacghana.org, 0541880126



Accomplishments

  • Facilitated the institution of improved compensation for staff at PIAC
  • Championed better leave Administration Processes at PIAC
  • Introduced innovation in Estate Management
  • Spearheaded punctuality and discipline improvement campaigns among staff.
  • Organized the first successful graduation ceremony of CAUC.
  • Supported successful migration to a digital student information system.
  • Initiated CAUC’s front office setup.
  • Coordinated UCC-led training for affiliate institutions hosted by CAUC.

Affiliations

  • Member-Finance, Administration, Audit and Procurement Subcommittee (July 2022 till present)
  • Vice Chairperson – CAUC Welfare Scheme (2015–2021)
  • Secretary – Charter and Student Records Migration Committees
  • Member – Graduation, Academic Board, and Retirement Package Committees

Timeline

Principal Human Resource and Administrative Manager

Public Interest and Accountability Committee
07.2022 - Current

Assistant Registrar, HR and General Administration

Christ Apostolic University College (CAUC), Kumasi
01.2020 - 06.2022

Assistant Registrar, Academic Affairs

Christ Apostolic University College (CAUC), Kumasi
01.2015 - 12.2018

Senior Administrative Assistant

Christ Apostolic University College (CAUC), Kumasi
10.2011 - 12.2013

Graduate Intern – Academic Affairs Office, KNUST
02.2011 - 04.2011

National Service Personnel – Manhyia District Hospital
10.2009 - 01.2011

Post diploma - Enterprise Risk Management

Institute of Chartered Accountants Ghana

Master of Business Administration - Human Resource Management

Kwame Nkrumah University of Science and Technology (KNUST)

Bachelor of Management Studies - Second Class Upper Division

University of Cape Coast

Business Program - undefined

Aggrey Memorial SHS

Senior Professional Human Resource International (SPHRi) -

Human Resource Certification Center
MILLICENT MENSAH