Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

Millicent Baah

Akyem Ofoase

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking employment opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Retail Sales Executive

Retail Shop( Home Essentials)
02.2023 - 02.2025
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
  • Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
  • Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.

Receptionist / Sales Executive

Reroy Cables Limited
09.2018 - 09.2021
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Scheduled and confirmed appointments
  • Maintained organized filing system of paper and electronic documents
  • Coordinated communications, taking calls, responding to emails and interfacing with clients
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Contacted current and potential clients to promote products and services
  • Created and updated spreadsheets to track and report data
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction
  • Delivered administrative support to team members by making copies, sending mails, organizing documents and rearranging schedules
  • Developed procedures to more efficiently managed day to day office functions

Intern

05.2017 - 09.2017
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk as directed
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems
  • Prepared space for meetings at request of team leaders
  • Compiled, modelled and reported data for staff members as directed
  • Processed incoming and outgoing mail for staff

Education

BA (Hons) - Social Work and Sociology

University of Ghana
Legon
01.2018

Senior High Technical School - General Arts

Akokoaso Senior High Technical School
Akyem Akokoaso
01.2014

Skills

  • Excellent communication and interpersonal skills
  • Organization skills
  • Documenting and reporting
  • Accuracy and information processing
  • Bookkeeping
  • People skill
  • Customer seating
  • Proficient in the use of computers
  • Ability to plan and organize meetings and events
  • Professionalism and discretion
  • Effective listener and attention to detail
  • Prospecting skills

Languages

English
Akan language, Twi

Personal Information

  • Date of Birth: 10/10/93
  • Gender: Female
  • Nationality: Ghanaian
  • Marital Status: Single

Hobbies and Interests

  • Reading
  • Cooking
  • Listening to music

Timeline

Retail Sales Executive

Retail Shop( Home Essentials)
02.2023 - 02.2025

Receptionist / Sales Executive

Reroy Cables Limited
09.2018 - 09.2021

Intern

05.2017 - 09.2017

BA (Hons) - Social Work and Sociology

University of Ghana

Senior High Technical School - General Arts

Akokoaso Senior High Technical School

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Millicent Baah