Millicent Baah
Akyem Ofoase
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking employment opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Retail Sales Executive
Retail Shop( Home Essentials)
02.2023 - 02.2025
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
Receptionist / Sales Executive
Reroy Cables Limited
09.2018 - 09.2021
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Scheduled and confirmed appointments
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Maintained daily calendars, set appointments with clients and planned daily office events
- Contacted current and potential clients to promote products and services
- Created and updated spreadsheets to track and report data
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction
- Delivered administrative support to team members by making copies, sending mails, organizing documents and rearranging schedules
- Developed procedures to more efficiently managed day to day office functions
Intern
05.2017 - 09.2017
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk as directed
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems
- Prepared space for meetings at request of team leaders
- Compiled, modelled and reported data for staff members as directed
- Processed incoming and outgoing mail for staff
Education
BA (Hons) - Social Work and Sociology
University of Ghana
Legon01.2018
Senior High Technical School - General Arts
Akokoaso Senior High Technical School
Akyem Akokoaso01.2014
Skills
- Excellent communication and interpersonal skills
- Organization skills
- Documenting and reporting
- Accuracy and information processing
- Bookkeeping
- People skill
- Customer seating
- Proficient in the use of computers
- Ability to plan and organize meetings and events
- Professionalism and discretion
- Effective listener and attention to detail
- Prospecting skills
Languages
English
Akan language, Twi
Personal Information
- Date of Birth: 10/10/93
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
Hobbies and Interests
- Reading
- Cooking
- Listening to music
Timeline
Retail Sales Executive
Retail Shop( Home Essentials)
02.2023 - 02.2025
Receptionist / Sales Executive
Reroy Cables Limited
09.2018 - 09.2021
Intern
05.2017 - 09.2017
BA (Hons) - Social Work and Sociology
University of Ghana
Senior High Technical School - General Arts
Akokoaso Senior High Technical School
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