Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

MILLICENT APPIAH

ACCRA

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Nurse Assistant

Madina Polyclinic-Kekele
01.2019 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Ensured patient dignity by respecting privacy and confidentiality at all times during care provision.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Upheld infection control and prevention policies across different patient-facing areas.

Customer Service Representative

Milvik Ghana Limited
02.2018 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Associate

Nestle Ghana
01.2010 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

No Degree - Certificate in Nurse Assistant Clincals

Nursing And Midwifery Training College -Pantang
Accra, Ghana
11.2015

Skills

  • Vital signs monitoring
  • Patient Care
  • Privacy and confidentiality
  • Infection Control
  • Compassionate caregiver
  • Geriatric Care
  • Certified Nursing Assistant (CNA)
  • Patient-focused care

Affiliations

  • Nursing and Midwifery Council -Ghana

Certification

  • CNA - Certified Nurse Assistant

Timeline

Nurse Assistant

Madina Polyclinic-Kekele
01.2019 - Current

Customer Service Representative

Milvik Ghana Limited
02.2018 - 01.2024

Sales Associate

Nestle Ghana
01.2010 - 09.2015

No Degree - Certificate in Nurse Assistant Clincals

Nursing And Midwifery Training College -Pantang

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