Mike Oteng Boadu
Accra
Summary
Dynamic IT Administrator with extensive experience, excelling in system administration and technical support. Proven track record in optimizing network infrastructure and enhancing service availability. Skilled in hardware and software installation, graphic and web design, delivering effective solutions while fostering strong vendor relationships. Committed to driving organizational success through innovative IT strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Administrator
Finney Hospital And Fertility Centre
Acccra
02.2021 - Current
- Monitored system performance to ensure optimal availability of services.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Assisted with the installation of new applications on workstations and servers.
- Provided technical support and guidance to users.
- Maintained the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Assisted in budget planning for IT expenditures, optimizing resource allocation.
- Developed layouts for product graphics, company collateral and web sites.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Configured, monitored and maintained email applications or virus protection software.
- Analyzed equipment performance records to determine need for repair or replacement.
- Installed and supported hardware and software for desktops, servers, and printers.
- Coordinated with vendors and company personnel to facilitate purchases.
- Monitored storage utilization trends to ensure effective capacity planning was in place.
IT Administrator(General Manager)
ProNETsystems Ltd.
Accra
09.2018 - 02.2021
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Assisted with the installation of new applications on workstations and servers.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Addressed customer concerns with suitable solutions.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Managed backup, user account and helpdesk systems.
- Developed layouts for product graphics, company collateral and web sites.
- Executed photo editing and manipulation tasks to enhance visual content.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Monitored attendance records and leave requests for accuracy and completeness.
Legal Aid Personnel(NSS)
Legal Aid Commission Ghana
Accra
09.2019 - 08.2020
- Offered legal support to suspects without formal legal representation during court proceedings.
- Conducted client interviews to obtain information related to cases.
- Maintained client confidentiality while working on their cases.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Maintained updated records of pending cases
- Attended court proceedings to observe attorneys in action.
IT Administrator
ProNETsystems Ltd.
Accra
06.2017 - 08.2017
- Monitored system performance to ensure optimal availability of services.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
Education
Bachelor of Science - Information Technology
Ghana Technology University
Accra, Ghana05-2020
WACCE Certificate - Science
Ideal College Senior High School
Accra, Ghana06-2015
BECE Certificate -
Saint Anthony's Schools
Accra, Ghana04-2011
Skills
- System administration
- Network infrastructure
- Technical support
- Hardware installation
- Software troubleshooting
- Software installation
- Graphic design
- Brand development
Languages
Twi
First Language
English
Proficient (C2)
C2
Ga
Upper Intermediate (B2)
B2
Accomplishments
- Employee of the Year (2019, 2020), ProNETsystems Ltd.
- Employee of the Year 2023, Finney Hospital and Fertility Centre
Certification
- BSc Information Technology, Ghana Technology University College
- National Service, National Service Scheme
- Mastering the Leadership Game: How to Lead So Others Will Follow, Corporate Toolbox Limited
- Cyber Awareness Training, Slamm Technologies
References
Mr. Seth Tettey Nartey
Director (ProNETsystems Ltd.)
+233240240821
Mrs. Deborah S. Hoedzoadey
Human Resource Manager (Finney Hospital and Fertility Centre)
+233244517158
Timeline
IT Administrator
Finney Hospital And Fertility Centre
02.2021 - Current
Legal Aid Personnel(NSS)
Legal Aid Commission Ghana
09.2019 - 08.2020
IT Administrator(General Manager)
ProNETsystems Ltd.
09.2018 - 02.2021
IT Administrator
ProNETsystems Ltd.
06.2017 - 08.2017
Bachelor of Science - Information Technology
Ghana Technology University
WACCE Certificate - Science
Ideal College Senior High School
BECE Certificate -
Saint Anthony's Schools
Similar Profiles
Irene Odoom BrownIrene Odoom Brown
Senior Nursing Officer at Korlebu Teaching HospitalSenior Nursing Officer at Korlebu Teaching Hospital
Mercy Akua WilsonMercy Akua Wilson
Receptionist at Finney Hospital And Fertility CenterReceptionist at Finney Hospital And Fertility Center
DR. PRINCE AGYEMANDR. PRINCE AGYEMAN
Laboratory Manager at Finney Hospital and Fertility CenterLaboratory Manager at Finney Hospital and Fertility Center