Results-driven and accomplished professional with extensive experience in operations management in the banking and fintech industry. Proven track record of successfully structuring teams, spearheading mobile app development, cost reduction, executing successful acquisitions, transforming customer service standards and driving user growth.
Hi, I’m
MIKE NKANSAH
Accra,
Summary
Overview
9
years of professional experience
Work History
BezoMoney Technologies Limited.
VP of Operations
01.2022 - Current
Job overview
- Leads end-to-end operations for a dynamic fintech firm focused on digital banking solutions.
- Structured and managed a high-performing team of 23 individuals, fostering a collaborative and results-oriented work culture.
- Spearheaded the development and launch of the Bezo App, a cutting-edge mobile app, driving enhanced user experience and increasing customer engagement.
- Implemented customer acquisition strategies, resulting in a significant increase of 10,000 active users within three months.
- Successfully executed the acquisition of a microfinance institution, expanding the company's service offerings and market presence.
- Developed and implemented Objectives and Key results (OKRs) to monitor operational performance, enabling data-driven decision-making and continuous improvement.
- Collaborated closely with cross-functional teams, including product development, marketing, and finance, to ensure seamless integration and alignment of operational activities.
- Implemented rigorous quality control measures and compliance standards to ensure regulatory adherence and mitigate operational risks.
- Fostered a culture of innovation, employee development, and continuous learning, resulting in a motivated and high-performing operations team.
- Maintained strong relationships with key stakeholders, including clients, partners, and regulatory bodies, to ensure operational excellence and customer satisfaction.
- Worked closely with CEO on fundraising for pre-seed round.
BezoMoney Technologies Limited.
Head of Business Operations
01.2021 - 12.2021
Job overview
- Put strategies in place that increased user base from 10 users to 30,000 users by the end of 2021.
- Directed initiatives to achieve regulatory compliance.
- Liaised with CEO to make decisions for operational activities and set strategic goals.
- Planned and monitored the day-to-day running of business to ensure smooth progress
- Supervised staff from different departments and provided constructive feedback
- Evaluated regularly the efficiency of business procedures according to organizational objectives and applied improvements
- Managed procurement processes and coordinated material and resources allocation
- Oversaw customer support processes and organized them to enhance customer satisfaction
- Reviewed financial information and adjusted operational budgets to promote profitability
- Evaluated overall performance by gathering, analyzing and interpreting data and metrics
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Challenges Ghana (Standard Chartered Futuremakers)
Junior Associate
01.2021 - 04.2021
Job overview
- Supported the implementation of the flagship employability programme by Standard Chartered Foundation (Futuremakers) in partnership with Challenges Worldwide.
- Provide key on-site business development services that support the group and resilience of small and medium scale enterprises.
- Developing and contributing to strategies to improve education, employability and entrepreneurship among the youth.
Stanbic Bank HealthPay Project (Korle-Bu Teaching Hospital)
Team Member
08.2020 - 12.2020
Job overview
- Key Member in implementing Stanbic Healthpay App in the hospital.
- Handled troubleshooting tasks and used process control to immediately rectify cashpoint issues.
- Ensured Ussd App mode of payment was effective and widely used by patients.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Stanbic Bank Korle-Bu Teaching Hospital Project
Client Service Representative
06.2016 - 07.2018
Job overview
- Revamped the billing and payments system at the major departments of Korle Bu Teaching hospital with a focus on digital payment systems.
- Organized scope, schedule and assignments for entire team.
- Assisted in the initial development of a health app for the hospital.
- Developed and deepened relationships with key stakeholders.
- Interacted with client on regular basis to quickly alleviate issues and provide project updates.
- Drove team success through shared vision and recognition of quality performance.
Societe Generale Ghana - Osu Branch
Trainee (NSP)
10.2014 - 12.2015
Job overview
- Grew business sales by 10% within the period through effective cross-selling, exceptional customer service and cold calling
- Worked under supervision of senior employers to help plan and direct work of the branch.
- Came up with new ideas and improvements, which were discussed with senior employers.
- Assisted in the development of a branch queue management system to reduce waiting time and improve branch efficiency.
- Part of the team that completed the branch KYC project.
- Worked in various departments to gain hands-on experience, including priority department and operations department.
- Monitored social media and online sources for industry trends.
Education
Coventry UniversityUnited Kingdom
MBA
07.2020
University Overview
- Thesis: Evaluation of the Performance of Mutual Funds
- Professional development completed in Strategic Management.
University Of GhanaGhana
Bachelor of Arts from Psychology
06.2014
University Overview
- Thesis: The Effects of Gender and Job Satisfaction on Organisational Commitment
- Graduated in Top 10% of Class
- Member of Alexander Kwapong Hall JCR team
Skills
- Project Oversight
- Business Growth and Marketing Strategies
- Mergers and Acquisitions
- Team Leadership and Development
- Strategic Planning and Execution
- Business Storytelling
- Performance Monitoring and Evaluation
Timeline
VP of Operations
BezoMoney Technologies Limited.
01.2022 - Current
Head of Business Operations
BezoMoney Technologies Limited.
01.2021 - 12.2021
Junior Associate
Challenges Ghana (Standard Chartered Futuremakers)
01.2021 - 04.2021
Team Member
Stanbic Bank HealthPay Project (Korle-Bu Teaching Hospital)
08.2020 - 12.2020
Client Service Representative
Stanbic Bank Korle-Bu Teaching Hospital Project
06.2016 - 07.2018
Trainee (NSP)
Societe Generale Ghana - Osu Branch
10.2014 - 12.2015
Coventry University
MBA
University Of Ghana
Bachelor of Arts from Psychology
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