MiFTAW MOHAMMED IDDRISU
TAMALE
Summary
Dynamic professional with a proven track record in business development and personnel recruitment, honed at UNIQUE INSURANCE and other leading firms. Expert in leveraging polite communication skills to exceed sales goals and enhance team performance. Demonstrates a robust ability to lead prospecting efforts and mentor teams, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
AGENT
UNIQUE INSURANCE
TAMALE OFFICE
08.2016 - 12.2024
- Set sales goals for each week, or month.
- visited clients and prospects.
- sold insurance policies for the company.
- Provided customer service to clients.
- Helped clients find the insurance policy that best fits their needs.
- Kept insurers informed of material matters
EMBOSSMENT MANAGER
ADOLF SIEVRS LTD{DVLA}
TAMALE
05.2016 - 03.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
I.C.T SPECIALIST
NATIONAL SERVICE {TAMALE METRO}
TAMALE
12.2022 - 10.2023
- Analyzed customer needs and recommended appropriate products or services.
- Assessed company operations for compliance with safety standards.
- Researched and analyzed customer feedback to identify areas of improvement.
- Maintained accurate records of customer interactions and feedback.
- Provided technical support for customers in resolving complex issues.
Education
Bachelor of Arts - Information Technology
TAMALE TECHNICAL UNIVESITY
TAMALE11-2024
BBA - HND INFORMATION TECHNOLOGY
TAMALE TECHNICAL UNIVERSITY
TAMALE09-2022
High School Diploma -
WALEWALE SENIOR HIGH SCHOOL
WALEWALE03-2016
Some College (No Degree) - BASIC EDUCATION
BAGURUGU JUNIOR HIGH SCHOOL
BAGURUGUSkills
- Lead prospecting
- Collective bargaining agreements
- Personnel recruitment
- Business development
- Polite communication skills
Languages
DAGBANI
First Language
Timeline
I.C.T SPECIALIST
NATIONAL SERVICE {TAMALE METRO}
12.2022 - 10.2023
AGENT
UNIQUE INSURANCE
08.2016 - 12.2024
EMBOSSMENT MANAGER
ADOLF SIEVRS LTD{DVLA}
05.2016 - 03.2024
Bachelor of Arts - Information Technology
TAMALE TECHNICAL UNIVESITY
BBA - HND INFORMATION TECHNOLOGY
TAMALE TECHNICAL UNIVERSITY
High School Diploma -
WALEWALE SENIOR HIGH SCHOOL
Some College (No Degree) - BASIC EDUCATION
BAGURUGU JUNIOR HIGH SCHOOL
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