MICHELLINA OKERE
Accra
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Consolidated Bank Ghana
Accra
08.2018 - Current
- Ensured sales teams received coaching and mentorship, enhancing achievement of individual and team quotas.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Developed or analyzed information to assess current or future financial status of firms.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Managed relationships with tax authorities, bankers and auditors.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Participated in community events to promote brand awareness.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Supported outside sales force in servicing and obtaining new business.
- Designed sales and service strategies to improve revenue and retention.
- Performed regular audits of financial records in order to ensure accuracy.
- Created reports summarizing operational performance metrics for senior management review.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Led sales function by setting budgets, executing strategic plans, and reporting team activities.
- Cultivated a positive team culture through strong leadership and performance-driven practices.
- Communicated effectively to inspire confidence among clients and team members.
- Collaborated with senior leadership to forecast annual sales quotas for regions and product lines.
- Managed sales volume and pricing by analyzing market trends and competitor activities.
- Established and built customer relationships through targeted outreach and initiatives.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed financial reports to inform strategic planning and decision-making processes.
- Oversaw customer service initiatives to resolve inquiries and improve experiences.
Branch Manager
The Beige Bank
Accra
07.2018 - 07.2018
- Continuously monitored branch performance against key performance indicators, implementing corrective actions as necessary.
- Strengthened relationships with key clients to secure long-term partnerships and drive revenue growth.
- Collaborated with senior leadership to align branch objectives with corporate strategic planning initiatives.
- Maintained professional and friendly interactions with customers to enhance service quality.
Acting Head, SME Banking
The Royal Bank Ghana
11.2017 - 06.2018
- Assessed loan proposals to determine business viability.
- Executed operations from loan approval through legal disbursement.
- Monitored client relationships and payment schedules for compliance.
Relationship Manager
The Royal Bank Ghana
Accra
08.2013 - 11.2017
- Executed effective credit management strategies while managing client portfolios.
- Cultivated strong client relationships, consistently delivering high-level expertise.
- Surpassed quarterly sales goals through strategic networking and referrals.
- Resolved customer inquiries and complaints to build trust and enhance satisfaction.
- Achieved sales targets for bank products while exceeding customer service performance metrics.
Sales Manager
Top Solutions Ghana
02.2011 - 06.2013
- Sold 13 large format printing machines while ensuring after-sales support for clients.
- Managed team of sales representatives to meet and exceed company objectives.
- Trained and mentored new sales staff on effective product knowledge and techniques.
- Analyzed market trends to identify regional growth opportunities.
- Established strong relationships with key clients to foster loyalty and trust.
- Developed comprehensive sales plans, strategies, and goals to achieve revenue targets.
- Conducted regular meetings with staff to review quarterly and annual objectives.
- Presented monthly performance reports to management, showcasing sales achievements.
Back Office Operations
Ghana Commercial Bank
01.2010 - 12.2011
- Managed and coordinated back office operations, ensuring seamless functionality.
- Developed strategies to enhance efficiency of back office processes.
- Implemented new procedures for improved workflow in back office operations.
- Prepared weekly performance reports to monitor back office effectiveness.
- Ensured compliance with corporate policies related to back office functions.
- Established relationships with third-party service providers for back office support.
- Assisted in research projects to enhance back office operational capabilities.
- Participated in quality assurance initiatives to uphold operational standards.
National Service
Ghana Commercial Bank
01.2009 - 12.2010
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Executed daily duties with accuracy and efficiency.
- Introduced innovative ideas and solutions to improve team performance and outcomes.
Education
Master of Science - Accounting And Finance
University Of Ghana
LegonMBA - Marketing
University of Ghana
Legon, Ghana01.2017
BBA - Human Resource Management
Methodist University College
Accra01.2012
Post-Degree Certificate - Post Graduate Diploma in Professional Marketing
CIM UK
UK10.2025
Diploma in Public Administration - Public Administration
University Of Ghana
Legon, Ghana01.2009
Some College (No Degree) - Digital Marketing
Google
GoogleSkills
- Excellent time management skills
- Selling skills
- Relationship building and management
- Strong team-builder
- Strategy and Execution
- Portfolio Management
- Financial analysis and planning
- Decision making
- Customer relationship management
- CRM
- Zoom / Microsoft (virtual meetings)
- Recording and categorizing financial transactions in QuickBooks Online
- Strong interpersonal skills
- Data Analyses
- Train employees
- Google Workspace (Docs, Sheets etc)
- Adaptability
- Project management
- Financial analysis
- Market research
- Team leadership
- Sales forecasting
- Regulatory compliance
- Employee monitoring
- Staff management
- Data analysis
- Strategic planning
- Key performance indicators
- Branch operations management
- Account analysis expertise
- Proficient in MS office
- Staff development
- Business development expertise
- Financial advising
- Customer relationships
- Operations management
- Team supervision
- Expert in risk management
- Loan documentation
- Excellent work ethic
- Sales professional
- Verbal/written communication
- Deductive reasoning
- QuickBooks experience
- Relationship management
- Financial oversight
- Performance reviews
- Upselling and cross selling
Accomplishments
- Top performer, won the 'Customer Experience Award' for placing third out of 114 branches
- Community relationship excellence, established key partnership with local business, thereby increasing branch referral activities by 45%
- Operational Excellence, streamlined my branch operations resulting in 15% cost savings and improved operational efficiency
- Branch turnaround transformed an underperforming branch, which had a negative profit before tax, into a profit-making branch within a two-year time frame
- People management and career development, identified and trained four of my staff to take up various positions within the bank, one within my branch, and the other three in other departments
Affiliations
CIM UK
Certification
- Google professional digital marketing
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Branch Manager
Consolidated Bank Ghana
08.2018 - Current
Branch Manager
The Beige Bank
07.2018 - 07.2018
Acting Head, SME Banking
The Royal Bank Ghana
11.2017 - 06.2018
Relationship Manager
The Royal Bank Ghana
08.2013 - 11.2017
Sales Manager
Top Solutions Ghana
02.2011 - 06.2013
Back Office Operations
Ghana Commercial Bank
01.2010 - 12.2011
National Service
Ghana Commercial Bank
01.2009 - 12.2010
Master of Science - Accounting And Finance
University Of Ghana
MBA - Marketing
University of Ghana
BBA - Human Resource Management
Methodist University College
Post-Degree Certificate - Post Graduate Diploma in Professional Marketing
CIM UK
Diploma in Public Administration - Public Administration
University Of Ghana
Some College (No Degree) - Digital Marketing
Google