Michellina Okere

• Company Overview: https://www.cbg.com.gh/
• Achievement; Took over a non-profitable branch, post consolidation and turned it around to profitability
• Generally responsible for the sales and operational functions of the bank branch
• Maintained professional network of potential clients and business opportunities, whilst ensuring my team demonstrates the required level of skill, knowledge, and behavior and that all systems and procedures as laid down by the Company are complied with
• Lead and deliver presentations during routine client meetings whether in-person or via video conferences
• Strengthen connections with new and current clients by managing account growth, facilitating new product adoption and overseeing renewals
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Company Overview: Financial Institution

• No website
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.

Company Overview: Financial Institution

• Manage client portfolios as well as credit management
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.

• Achievements- sold 13 large Format Printing Machines and maintained relationship with clients for after sales services
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
• Increased sales revenue by developing and implementing effective sales strategies.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Attended industry events and conventions to explain sales opportunities.

• Company Overview: https://www.gcbbank.com.gh/
• Https://www.gcbbank.com.gh/

• Company Overview: https://www.gcbbank.com.gh/
• Https://www.gcbbank.com.gh/