Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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MICHELLE YAA SARKODIE BOAMAH

ACCRA

Summary

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Organized and support corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

4
4
years of professional experience

Work History

Shop Administrator

Plush Baby
08.2024 - Current
  • Trained new employees on shop policies, procedures, customer service standards, and product knowledge.
  • Collaborated with store management to develop strategies for maximizing profitability and minimizing expenses.
  • Boosted sales with targeted marketing campaigns and attractive in-store displays.
  • Coordinated staff meetings to facilitate communication between team members and address any issues or concerns.
  • Created detailed reports on sales, inventory, expenses, and other key performance indicators for review by store management.
  • Oversaw the day-to-day operations of the shop including opening/closing duties and ensuring cleanliness and organization throughout.
  • Monitored employee performance and provided constructive feedback to improve skills and job satisfaction.
  • Assisted customers with product inquiries, selection, and purchases, ensuring a positive shopping experience.
  • Maintained accurate financial records to ensure budget adherence and timely payments to vendors.
  • Created and maintained daily and weekly reports for upper management..
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized ongoing maintenance schedules to boost system performance.

Office Administrator

Ghana Export Promotion Authority
11.2023 - 08.2024
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.


Receptionist

Borga Osei Guest House
10.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.


Tour Guide

Shai Hills Resource Reserve
09.2020 - 02.2021
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.


Education

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University of Science & Technology
Kumasi, Ghana
09.2023

WASSCE - Home Economics

Notre Dame Girls Senior High School
Sunyani, Ghana
06.2014

Skills

  • Greet Guests
  • Customer Engagement
  • Verbal Communication
  • Leadership and supervision
  • Scheduling appointments
  • Corporate Social Responsibility
  • Sales Activities
  • Business Management Principles
  • Customer Relationship Management
  • Time Management
  • Customer Service
  • Sorting and Labeling
  • Cost Management
  • Meeting Coordination
  • Meeting planning

Hobbies

Reading

Singing

Swimming

Activity on Internet

Watching of Television


Timeline

Shop Administrator

Plush Baby
08.2024 - Current

Office Administrator

Ghana Export Promotion Authority
11.2023 - 08.2024

Receptionist

Borga Osei Guest House
10.2022 - 02.2023

Tour Guide

Shai Hills Resource Reserve
09.2020 - 02.2021

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University of Science & Technology

WASSCE - Home Economics

Notre Dame Girls Senior High School

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MICHELLE YAA SARKODIE BOAMAH