Summary
Overview
Work History
Education
Certification
Skills
Work Preference
Timeline
OfficeManager
Michelle Lokko

Michelle Lokko

Entrepreneur
Accra,AA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Lyndon Homes
Tse-Addo
09.2022 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Established team priorities, maintained schedules and monitored performance.

National Service Person - Marketing

Agricultural Development Bank - Head Office
Accra, Ghana
11.2021 - 08.2022
  • Engaged in Sales activation exercises
  • Improved public speaking abilities through leading presentations and briefings during service activities.
  • Embraced opportunities for personal growth by constantly seeking new challenges and pushing boundaries during the service term.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Cultivated strong work ethic through adherence to strict schedules and meeting tight deadlines under pressure.
  • Fostered culture of continuous improvement through implementation of feedback mechanisms for service recipients.


Human Resources Assistant

Ghana Broadcasting Corporation
Osu, Ghana
06.2017 - 08.2017
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Provide clerical and administrative support.
  • Recording of incoming documents and dispatch of them to the various heads of department.
  • Maintain accurate and up-to-date human resource files and documentations.
  • Taking minutes during meetings.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.

Sales Officer

Laverda Company Ltd
Osu, Ghana
01.2016 - 09.2016
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed strong rapport with over 5000 customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Motorbike spareparts.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.

Education

MBA - Marketing

University of Ghana Business School (UGBS)
01.2025

BBA - All Encapsulated

University of Professional Studies, Accra (UPSA)
10.2021

Certification

  • Certificate of Participation. For attending " chat the experts' 16" interactive program organized by the Association of Business Administration Students

  • Certificate of Honour For being the Public Relations Officer and a member of the Charity For Change Foundation, Accra Girls Senior High School.

  • Certificate of Membership For being the organizer and a member of the French club, Accra Girls Senior High School

  • Certificate of Membership For being a representative (Gibson house) and member of the Geography Students Assosiation, Accra Girls Senior High School.

Skills

  • Verbal and Written Communication
  • Team Leadership
  • Budget Controls
  • Job Assignments
  • Time Management
  • Managing Employee Relations
  • Issue and Conflict Resolution
  • Digital Enhancements
  • Revenue Generation
  • Social Media Platforms

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureFlexible work hoursHealthcare benefitsWork-life balanceCareer advancementTeam Building / Company RetreatsPaid sick leavePaid time off

Timeline

Manager

Lyndon Homes
09.2022 - 08.2024

National Service Person - Marketing

Agricultural Development Bank - Head Office
11.2021 - 08.2022

Human Resources Assistant

Ghana Broadcasting Corporation
06.2017 - 08.2017

Sales Officer

Laverda Company Ltd
01.2016 - 09.2016

MBA - Marketing

University of Ghana Business School (UGBS)

BBA - All Encapsulated

University of Professional Studies, Accra (UPSA)

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