Kobina Kitson-Amoah

• Responsible for Team leadership

⁻ Manage and train a network of over 40 insurance agents and 15 brokers, driving performance improvements through regular training, support and enforcement of customer experience standards.

⁻ Lead initiatives to optimize team productivity and efficiency, consistently meeting and exceeding sales targets under high-pressure conditions.

• Responsible for risk and portfolio management

⁻ Manage client portfolios worth over GHS 18 million, conducting detailed risks assessments and implementing mitigation strategies that contributed to a consistent 30% year-on-year income growth.

⁻ Evaluate and underwrite insurance policies, assessment and appropriate premium pricing to safeguard financial stability

⁻ Perform in-depth analysis of portfolio performance metrics, generating detailed reports that guide decision-making and identify opportunities for cross-selling and risk reduction.

⁻ Ensure that premiums charged adhere to regulatory tariffs and directives, collaborating closely with intermediaries to enforce compliance and maintain industry standards.

⁻ Manage and verify that policies issued through intermediaries are processed within 24 hours, in compliance with regulatory standards

⁻ Oversee and confirm that high-value policies are re-insured appropriately, adhering to established standards and regulatory requirements.

⁻ Oversee and confirm that both pre-risk and post-risk assessments are accurately conducted, ensuring comprehensive evaluation and management of potential risks.

• Responsible for client relationship management to promote business growth

⁻ Sustain high-quality relationships with over 1,100 retail clients, 180 corporate clients and 150 clients in broker portfolios, achieving an 80% retention rate by delivering personalized insurance solutions and exceptional customer service

⁻ Identify opportunities for portfolio growth through cross-selling and upselling, and effectively communicate these opportunities to clients, enhancing customer satisfaction and business expansion.

§ Responsible for Business Development

⁻ Support new business development efforts by conducting market research, attending networking events, and engaging key industry stakeholders, resulting in significant growth of client base

⁻ Prepare and deliver compelling presentations to prospective clients, effectively pitching insurance products and closing deals that align with the company’s growth objectives.

⁻ Drive the acquisition of new business deals and strategically manage growth initiatives to expand the company’s market presence and client base.

• Managed a diverse range of customer retention campaigns and initiatives.
• Ensured a customer-focused attitude toward activities, concentrating on those that strongly contributed toward improving customer lifetime value.
• Maintained high-quality corporate client relationships.
• Helped analyze client questions and concerns, directed problems to appropriate teams, and handled service problems to the satisfaction of clients.