MICHELLE ADOLEY RICHTER- ADDO
Tema
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer
Computer Warehouse Group
Accra
11.2023 - Current
- Manage the process of preparing quotations requested by clients and customers.
- Facilitate deployment, setup and support for Enterprise security applications.
- Resolve server, network, storage system, and IT infrastructure challenges.
- Implemented security measures to protect data from unauthorized access or modification.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Performed routine system audits to verify adherence to industry standards and regulations.
System Support Intern
Computer Warehouse Group
Accra
06.2022 - 09.2022
- Enhanced teamwork by working with fellow interns on presentations.
- Performed regular maintenance checks on computers to ensure proper functioning of all components.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Provided technical assistance and support to colleagues on software applications, hardware issues, and other IT related tasks.
Technical Support Intern
Ghana Ports And Harbors Authority
Tema
05.2019 - 08.2019
- Documented technical issues and resolutions for future use.
- Supervised system operations, quickly diagnosing and troubleshooting faults.
- Configured hardware and granted system permissions to new employees
Education
Bachelor of Science - Information Technology
Wisconsin International University College
North Legon, Greater Accra05.2023
Diploma in Information Technology -
Wisconsin International University College
North Legon, Greater Accra12.2020
Skills
- System troubleshooting
- Information security
- Scripting languages
- Skilled in Windows and Linux Environments
- Cybersecurity frameworks
- Technical writing
- Hardware and software installation
- Technical support
Volunteer Experience
Secretary, Wisconsin International Hostel Council, 01/22 - 05/23, Manage records, meetings, and communications, while coordinating events, enforcing policies, and handling financial oversight for hostel activities., Serve as a liaison between residents and management, address grievances, mediate conflicts, and advocate for the welfare and needs of residents.
Affiliations
- Nature & Wildlife Conservation
- Social Dancing (Kisomba)
Accomplishments
- Wisconsin International Hostel Council Secretary - 01/22- 05/23
Certification
- Netapp Hybrid Cloud Associate
- Google Cybersecurity
- AWS Security Fundamentals Second Edition
Languages
English
First Language
English
Proficient (C2)
C2
French
Beginner
A1
References
References available upon request.
Timeline
Systems Engineer
Computer Warehouse Group
11.2023 - Current
System Support Intern
Computer Warehouse Group
06.2022 - 09.2022
Technical Support Intern
Ghana Ports And Harbors Authority
05.2019 - 08.2019
Bachelor of Science - Information Technology
Wisconsin International University College
Diploma in Information Technology -
Wisconsin International University College
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