MICHELLE ADDO-YOBO
Accra
Summary
Michelle is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a proven track record of effectively supporting individuals in need. Skilled in assessing client needs, developing care plans, and providing empathetic care. Known for exceptional communication skills and the ability to build rapport with clients and team members. Eager to leverage diverse experience and passion for helping others.
Overview
6
6
years of professional experience
Work History
Administrator
Mic-Mich Ventures
10.2021 - 02.2024
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
- Manage and oversee daily operational activities
- Collaborated with team members to achieve sales targets and ensure smooth store operations
- Develop and implement a procurement plans for souring goods and services
- Demonstrated reliability and punctuality by consistently meeting work schedules and deadlines
- Managed approximately 20 incoming calls per day from customers.
Customer Service Representative and Personal Banker
GCB Bank
10.2020 - 10.2021
- Supported the management of customer accounts and account maintenance
- Coordinated departmental meetings and maintained minutes
- Provided customer support services to clients over selected services: account opening, transactions processing
- Assisted in the sales and marketing of banking products and services to clients to include credit cards, investment products and loans.
- Managed approximately 30 incoming calls from customers.
Intern
GCB Bank
07.2019 - 08.2019
- Assisted with branch operations including filing, receiving and maintaining records of documents
- Aided customers in completing bank forms and applications
- Increased client base by promoting banking products and services
- Managed approximately 30 incoming calls daily and facilitated timely resolution of client issues.
Intern
GCB Bank
07.2018 - 08.2018
- Managed client relationships and achieved a high-level customer satisfaction rating
- Provided support to clients in completing bank forms and filing of relevant documents
- Recorded and maintained minutes of departmental meetings
- Performed clerical duties such as filing and photocopying documents.
- Managed approximately 30 incoming calls per day from customers.
Education
Bachelor of Arts in Education with Social Work -
University of Ghana
Accra, Ghana07.2020
West Africa Senior Secondary Certificate Examination -
Mfantsiman Senior High School
Cape Coast, Ghana05.2016
Skills
- Effective communication
- Empathetic
- Time Management and Problem Solving
- Proficient in Microsoft Office Suite
- Customer service
- Attention to Detail
- Teamwork and Collaboration
Voluntaryleadershipexperience
Volunteer Counselor, 01/01/20, 02/01/20, Offered support and guidance to individuals experiencing crisis situations.
References
- Mrs. Jamilatu Yakubu, Supervisor, GCB Bank, Weija Branch, 0244407877
- Mrs. Cynthia Adu, Head of Academics, University of Ghana, 0550079398
Timeline
Administrator
Mic-Mich Ventures
10.2021 - 02.2024
Customer Service Representative and Personal Banker
GCB Bank
10.2020 - 10.2021
Intern
GCB Bank
07.2019 - 08.2019
Intern
GCB Bank
07.2018 - 08.2018
Bachelor of Arts in Education with Social Work -
University of Ghana
West Africa Senior Secondary Certificate Examination -
Mfantsiman Senior High School
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