Micheal Donkor
Kumasi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
OMD best electronics
Kumasi
06.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Information Technology
Knutsford University
Kumasi - Ghana09.2025
Certificate - Strategic Managerment
Institute of Berlin
Berlin - Germany01.2020
Diploma - Business Management
Allison College
Galaway - Ireland06.2018
Wassce - General Studies
Komfo Anokye Senior High
Kumasi05.2014
Skills
- Managing Props
- Employee Coaching and Motivation
- Food and Beverage Management
- Managing Reception
- Performance Tracking and Evaluations
- Contract Development and Management
- Issue and Conflict Resolution
- Administration and Reporting
- Managing Employee Relations
Accomplishments
Ghana startup awards Regional Entrepreneur of year 2021
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Soccer
Die hard Manchester United support
Languages
English
Advanced (C1)
Ghanaian Language
Bilingual or Proficient (C2)
Timeline
Manager
OMD best electronics
06.2015 - Current
Bachelor of Science - Information Technology
Knutsford University
Certificate - Strategic Managerment
Institute of Berlin
Diploma - Business Management
Allison College
Wassce - General Studies
Komfo Anokye Senior High