MICHAEL YAO OWUSU
ASSIN FOSU
Summary
An adept banking professional with customer focused approach to service delivery. With eight years of experience in customer facing roles for a leading Ghanaian bank, I am able to provide an outstanding service delivery and conduct customer due diligence within any environment and deal with a broad range of customer needs. I am adept at handling branch operational issues through functional and technical analysis hence increasing work process efficiency. I am always open to learn, unlearn and share knowledge through collaborative efforts.
Overview
8
8
years of professional experience
Work History
Branch Support Staff / ATM Custodian
GCB BANK PLC
ASSIN FOSU
09.2016 - Current
- Manage ATM cash replenishment and consumables in efficient manner
- Conducting first line ATM maintenance and security checks
- Perform daily ATM balancing
- Ensuring high ATM uptime and escalating ATM faults
- Responding and escalation of ATM related customer complaints
- Prompt fault diagnosing of the ATM, undertaking remedial action and where necessary raising service requests
- In charge of e-products: SMS banking set-up, Cards issuing as well as GCB Internet Banking set-up
- Handling and processing of letters of administration and power of attorney
- Handling investment related issues and processing of treasury bills and bonds
- Branch General Ledger reconciliation
- Processing of in-house instruments
- Processing of outward instrument for clearing
- Processing of manual salaries
Customer Service Representative
GCB BANK PLC
09.2015 - 08.2016
- Sale of Bank's products and services and signing up prospective customers
- Prospecting for new customers
- Opening of accounts
- Processing cheques for clearing
- Receiving deposits and paying out withdrawals to customers
- Paying out foreign remittances
- School fees collection
- Processing of in-house and outward cheques
National Service Person
GCB BANK PLC
ASSIN FOSU
11.2014 - 08.2015
- Assisting personal banker
- Handling customer enquiries and referring customers to branch supervisors
- Cross-selling and up-selling of bank's products and services
- Receiving deposits and paying out withdrawals to customers
- Paying out foreign remittances
- school fees collection
Education
Master of Science - Economics
Kwame Nkrumah University of Science And Technology
Kumasi01.2022
Bachelor of Arts Social Science - Economics And Geography
University of Cape Coast
Cape Coast06.2014
West African Examination Certificate: General Arts - General Arts
St. Pauls Senior High School
Denu07.2009
Skills
- Outstanding passion to deliver service excellence
- Proficient in Microsoft suite (Microsoft Word, Excel and Power Point Presentation)
- Knowledge in financial institution's products and services
- Strong appetite and experience in IT and MIS
- Ability to act in as a technical expert and cross share knowledge with others
- Ability to produce timely reports
- Ability to work under little or no supervision
- Good team player
Accomplishments
- Maintaining ATM uptime at 95% on the average
- 2 times best worker of the year (2017 and 2918) at Assin Fosu branch
Additional Information
CUSTOMER SERVICE ORIENTED TRAINING PROGRAMMES ATTENDED
- Feelings for Professionals
- Empowerment
- Speed
- Buck a day
- Loyal for life (service recovery)
- Remember me
OTHER OPERATIONAL TRAINING PROGRAMMES ATTENDED
- ATM first line maintenance
- Network and system troubleshooting
- General ledgers and CASA accounts reconciliation
HOBBIES
- Playing football
- listening to music
- Swimming
REFEREES
Ms. Agatha Otoo
Rtd. Branch Manager
GCB Bank Plc
0246570391
Mr. Jude Dzormeku
Branch Manager
GCB Bank Plc
Assin Fosu
059691886
Timeline
Branch Support Staff / ATM Custodian
GCB BANK PLC
09.2016 - Current
Customer Service Representative
GCB BANK PLC
09.2015 - 08.2016
National Service Person
GCB BANK PLC
11.2014 - 08.2015
Master of Science - Economics
Kwame Nkrumah University of Science And Technology
Bachelor of Arts Social Science - Economics And Geography
University of Cape Coast
West African Examination Certificate: General Arts - General Arts
St. Pauls Senior High School
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