Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL SENYO KWAMI DORLEKU

ACCRA

Summary

With a proven track record at UBER COMPANY and A&H Associate, I excel in enhancing customer satisfaction through exceptional service and strong navigation skills. My flexibility and effective communication foster positive relationships, driving success in dynamic environments. Achievements include maintaining high safety standards and consistently receiving positive feedback, underscoring my commitment to excellence and reliability.

Overview

5
5
years of professional experience

Work History

UBERPARTNER

UBER COMPANY
12.2023 - 06.2024
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.

Personal Driver for Chief Operation Officers

A&H Associate
02.2023 - 01.2024
  • Contributed to company reputation by displaying courtesy towards other motorists on the road during tense situations.
  • Handled sensitive information discreetly, preserving client confidentiality at all times during interactions.
  • Managed vehicle maintenance schedules, addressing any issues promptly to guarantee consistent performance and safety standards.
  • Stayed current on local traffic regulations and construction zones to strategize optimal routes accordingly.
  • Navigated through heavy traffic conditions skillfully while maintaining composure under pressure situations.
  • Received consistent positive feedback from clients regarding promptness, driving skills, and overall service quality.
  • Adhered to strict security protocols when transporting high-profile individuals, ensuring their safety throughout the journey.
  • Demonstrated proficiency in operating various types of vehicles, adapting quickly to different driving requirements as needed.
  • Developed strong rapport with Chief Operation Officers, fostering trust and reliability in transportation services.
  • Utilized GPS navigation systems effectively to identify efficient routes that minimized travel time.
  • Ensured punctuality for all pickups and drop-offs, demonstrating commitment to client needs and expectations.

SALES MANAGER

WELCOME ICE
02.2019 - 12.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed accounts to retain existing relationships and grow share of business.

Marketing Executive

CHROMA DIGITAL SOLUTIONS
02.2022 - 10.2023
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Compiled product and customer data to generate informed profit projections.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Identified industry benchmarks to measure success of key digital strategy areas.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
  • Developed and implemented targeted digital strategy to improve business performance.

Education

Bachelor Of Applied Arts - Accounting And Business Management

WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE
ACCRA GHANA
05.2017

DIPLOMA IN ACCOUNTING - Accounting

UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA GHANA
05.2012

DIPLOMA IN DATABASE TECHNOLOGY - Information Technology

IPMC
ACCRA GHANA
08.2010

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational Awareness
  • Driving Safety
  • Strong navigation
  • Vehicle Maintenance
  • Route Planning
  • Time Management
  • Customer Engagement
  • Safe Driving
  • Defensive Driving
  • Customer Service
  • Dependable and Trustworthy
  • Dependable and reliable
  • Effective communication skills
  • Communication and Interpersonal Skills
  • Efficiency and Time Management
  • Map Reading
  • GPS and route planning
  • Attention to Detail
  • Customer Relationships
  • Valid Driver's License
  • Insurance Requirements
  • Knowledge of local area
  • Fluent in English
  • GPS Navigation
  • Behavior Management
  • Clean Driving Record

Timeline

UBERPARTNER

UBER COMPANY
12.2023 - 06.2024

Personal Driver for Chief Operation Officers

A&H Associate
02.2023 - 01.2024

Marketing Executive

CHROMA DIGITAL SOLUTIONS
02.2022 - 10.2023

SALES MANAGER

WELCOME ICE
02.2019 - 12.2023

Bachelor Of Applied Arts - Accounting And Business Management

WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE

DIPLOMA IN ACCOUNTING - Accounting

UNIVERSITY OF PROFESSIONAL STUDIES

DIPLOMA IN DATABASE TECHNOLOGY - Information Technology

IPMC

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