Sandra Dedei Quaye
Accra
Summary
Passionate about helping others, excelling in communication with an infectious, upbeat personality. Committed to delivering exceptional customer service in a professional setting, skilled at actively listening and offering effective solutions to clients. Collaborating seamlessly with team members and supervisors, prioritizing teamwork and cooperation. Bilingual proficiency in French was acquired during a full-time mission in Abidjan-Est Cote d'Ivoire, teaching the gospel in French for 18 months. This is completed by DELF B2 certification.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Andike Inspirational Jewelry
03.2024 - Current
- Provide exceptional service to walk-in customers, addressing inquiries and resolving issues promptly
- Efficiently manage inventory, ensuring accurate tracking and timely restocking of jewellery items online and manually
- Proactively seek out new clients, introducing them to the jewellery collections and building lasting relationships
- Oversee the delivery of jewellery to customers within the city, across regions, and internationally, ensuring timely and secure delivery
- Utilize fluency in French to interact with French-speaking clients, including visitors from the Church of Jesus Christ of Latter-day Saints in Accra
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
PEF Loan Coach / Call Center Specialist, Africa West Area
The Church of Jesus Christ of Latter-day Saints
11.2022 - 09.2023
- Assisted participants of the Perpetual Education Fund(PEF), in Sierra Leone, Ivory Coast, Togo, and Benin who have been funded for vocational and technical training on their path to self-reliance as they obtain skills for better work by calling and following up diligently on their progress in school
- Assisted participants by answering questions and responding to inquiries
- Educated participants about repayment of loans and support policies and procedures
- Filed and submitted monthly steward reports on achievements, challenges and goals on projects assigned
Administrative Secretary
IFA/IPA Ghana Chapter
06.2022 - 07.2022
- Responded to inquiries from callers seeking information
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed filing system entered data and completed other clerical tasks
Social Media Manager
TBOY TV
03.2021 - 05.2023
- Advertised and published church-related content(programs) online
- Increased customer engagement through social media
- Monitored the online presence of the company's brand to engage with users and strengthen customer relationships
- Developed and managed content calendars for each platform to establish timely and relevant posts
PEF Front Desk Manager
The Church of Jesus Christ of Latter-day Saints
07.2018 - 01.2019
- Welcomed and greeted guests
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Listened and responded to client’s queries and requests both in person and by phone
- Filed documents as well as entered and maintained databases for student cheques
Education
Pathway Connect Certificate - Professional Skills
BYU-Pathway Worldwide
Utah, USA12.2023
Higher National Diploma - Bilingual Office Management
Alliance Française Accra
Accra, Ghana08.2022
Diploma - DELF B2
Alliance Française Accra
Accra, Ghana03.2022
Skills
- Phone Etiquette
- Problem-Solving
- Microsoft Office
- Communication
- Social Media Advertising
- Data Entry
- Virtual Learning
- Teamwork
- Time management
- Information Technology
Certification
DELF B2, France Éducation international, 202203T
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Andike Inspirational Jewelry
03.2024 - Current
PEF Loan Coach / Call Center Specialist, Africa West Area
The Church of Jesus Christ of Latter-day Saints
11.2022 - 09.2023
Administrative Secretary
IFA/IPA Ghana Chapter
06.2022 - 07.2022
Social Media Manager
TBOY TV
03.2021 - 05.2023
PEF Front Desk Manager
The Church of Jesus Christ of Latter-day Saints
07.2018 - 01.2019
DELF B2, France Éducation international, 202203T
Pathway Connect Certificate - Professional Skills
BYU-Pathway Worldwide
Higher National Diploma - Bilingual Office Management
Alliance Française Accra
Diploma - DELF B2
Alliance Française Accra
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