Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL GIDEON NKUAH

Summary

Proven legal assistant with a track record of enhancing client satisfaction and streamlining office operations at GILSON GRAY LLP. Excelled in legal research and organizational efficiency, significantly reducing court filing errors. Demonstrated exceptional legal writing and communication skills, ensuring meticulous document preparation and confidentiality.

Overview

2024
2024
years of professional experience

Work History

Legal Assistant

GILSON GRAY LLP
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.

Customer Service Executive

MARKS&SPENCER
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Customer Service Executive

H&M
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.

Government Tutor

ASAWINSO SENIOR HIGH SCHOOL (GES)
01.2017 - 09.2023
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Provided homework assistance using specific curriculum and materials.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Supported students with helpful study habits and exam strategies.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Head of English Department

ASAWINSO SENIOR HIGH SCHOOL
01.2012 - 05.2016
  • Revised course offerings to better align with college readiness standards and evolving educational trends.
  • Enhanced curriculum by implementing innovative teaching methods and incorporating relevant literary works.
  • Negotiated contracts with vendors for purchasing textbooks, technology tools, and supplementary materials as needed for instruction purposes.
  • Coordinated community outreach programs that fostered strong connections between the school and local organizations.
  • Reduced teacher turnover rate through effective mentorship, professional development opportunities, and support systems.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Spearheaded initiatives aimed at improving literacy rates across grade levels within the school district.

Education

Master Of Laws - LLL OIL GAS AND RENEWABLE ENERGY LAW

ROBERT GORDON UNIVERSITY
ABERDEEN SCOTLAND
12.2024

Skills

  • Organizational efficiency
  • Court filing
  • Fast learner
  • Legal writing
  • Office management
  • Microsoft office
  • Legal research
  • Legal document preparation
  • Document filing
  • Document preparation
  • File organization

Timeline

Government Tutor

ASAWINSO SENIOR HIGH SCHOOL (GES)
01.2017 - 09.2023

Head of English Department

ASAWINSO SENIOR HIGH SCHOOL
01.2012 - 05.2016

Legal Assistant

GILSON GRAY LLP

Customer Service Executive

MARKS&SPENCER

Customer Service Executive

H&M

Master Of Laws - LLL OIL GAS AND RENEWABLE ENERGY LAW

ROBERT GORDON UNIVERSITY

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MICHAEL GIDEON NKUAH