MICHAEL TURKSON
Accra
Summary
With over ten years of professional excellence with a reputed organizations using my potential talents in ICT, network engineer, IT support, security system engineer and maintenance, customer care support, sales and marketing, after sales service, administrative duties and project management skills to its optimum for the benefit of company and Very innovative, result oriented for all the tasks assigned.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Security System Engineer/Leader
Saber Engineering Company Limited
Accra
05.2022 - 10.2024
- Led a team of engineers in installing, troubleshooting and maintaining security system infrastructure for corporate clients
- Designed and implemented advanced security systems for corporate clients
- Collaborated with stakeholders to assess security needs and propose solutions
- Developed and executed security protocols to enhance system protection
- Provided training and support to junior engineers on security technologies
- Integrated CCTV and access control systems into existing security frameworks
- Analyzed security incidents and developed strategic responses to prevent future occurrences
- Pioneered the adoption of cutting-edge technologies in security systems to improve client safety
Telecom Sales Officer
Scancom Plc (MTN)
Accra
01.2020 - 04.2022
- Developed comprehensive sales strategies to exceed telecom product targets
- Conducted market research to identify new sales opportunities in the telecom industry
- Provided expert consultations to clients on telecom products and services
- Achieved a consistent track record of meeting or exceeding sales quotas
- Collaborated with marketing teams to design promotional materials and campaigns
- Built and maintained strong client relationships to drive customer loyalty
- Fostered and maintained strong relationships with key clients to ensure high customer satisfaction
- Conducted in-depth analysis of telecom market trends to inform sales tactics
- Achieved significant growth in telecom product sales by leveraging deep industry knowledge
- Successfully launched new telecom products, increasing market penetration
- Played a key role in negotiating high-value telecom contracts with corporate clients
- Collaborated with cross-functional teams to enhance service delivery and optimize client solutions
- Improved customer service processes, leading to a 20% increase in customer satisfaction scores
IT Sales And Marketing
Perfect Business Service Limited (PBSL)
Accra
06.2021 - 03.2022
- Developed and implemented targeted IT sales strategies to penetrate new markets and increase revenue
- Engaged with corporate clients to understand their IT infrastructure needs and tailor bespoke solutions
- Enhanced client satisfaction through personalized account management and ongoing support for IT systems
- Leveraged industry trends and market research to drive sales growth in the IT sector
- Collaborated with the marketing team to create and deploy effective digital marketing campaigns for IT products
- Conducted in-depth analysis of IT market trends to inform sales tactics and strategies
- Built and maintained strong client relationships to drive long-term customer loyalty
Business Executive Officer
Starlife Insurance company Limited
Accra
09.2020 - 05.2021
- Developed and implemented strategic growth plans, resulting in 25% revenue increase year-over-year
- Led cross-functional teams to launch innovative products, gaining competitive market advantage
- Established key performance indicators across departments to measure and improve company performance
- Cultivated strong relationships with key stakeholders, enhancing business partnerships
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
- Re-assess the policy needs of existing clients after life-changing events
Marketing and sales Team lead and IT Admin
Agarpey Harvest institute
Accra
06.2019 - 01.2020
- Led a marketing and sales team to achieve organizational goals and increase revenue
- Integrated technological solutions to streamline marketing and sales operations
- Developed and managed digital marketing campaigns using cutting-edge technologies
- Designed and executed strategies to penetrate new markets and enhance brand visibility
- Analyzed sales and market data to inform strategic decision-making and enhance performance
- Creating Promotional activities of various computer and ICT and media programmed offered by the institution
- Organizing event and product exhibition
- Devising and presenting ideas and new strategies for finding new prospects
- Providing customer service
- Monitoring performance, of total registry of new prospects in the registry
- Other administrative duty assign to me
Associate Recruiter for field Sales
BIMA (Milvik Limited)
Accra
04.2018 - 05.2019
- Assisted field sales team with identifying and recruiting top talents for strategic roles
- Executed candidate sourcing campaigns using innovative recruiting tools
- Conducted initial candidate assessments and screenings to ensure suitability
- Developed strong pipelines of qualified candidates for field sales positions
- Collaborated with field sales managers to understand hiring needs and align recruitment efforts
- Managed relationships with potential candidates to nurture interest and engagement
- Spearheaded recruitment drives that increased candidate placement rate by 30% for field sales positions
- Utilized advanced recruitment analytics to improve candidate selection process for field sales roles
- Streamlined recruitment processes, reducing the hiring cycle time for field sales positions by 20%
- Implemented strategic recruitment initiatives to fill critical field sales roles quickly and efficiently
IT Technician Security System (CCTV)
Supertech Group Limited
Accra
09.2016 - 03.2018
- Installed, maintained, and troubleshot advanced CCTV systems for corporate clients
- Developed and implemented strategies to enhance the security and efficiency of CCTV systems
- Collaborated with clients to assess CCTV requirements and propose effective solutions
- Monitored system performance and resolved any CCTV operational issues promptly
- Developed and executed comprehensive security protocols for enhanced protection
- Integrated and optimized security systems including access control and alarm systems for enhanced enterprise security
- Conducted regular security audits and assessments to ensure optimal system functionality and compliance with industry standard
- Conduct Security sweeping to cooperate client and individuals
IT Assistant and Liberian
New Times Corporation
Accra
05.2017 - 12.2017
- Supported IT operations by troubleshooting hardware and software issues for library patrons
- Managed library's digital resources, ensuring secure and efficient access
- Assisted in the implementation and maintenance of library's IT infrastructure
- Provided technical support and training to library staff and users
- Developed and enforced IT policies to safeguard library data
- Installation of operating system and software's
- Hardware and networking
- Configuration and troubleshooting of computer network LAN
- Vetting of newspapers and taking inventories
- Filing of newspaper magazines and other documents
- Engaging in other administrative duties
ICT Administrative assistance
Supertech Group Limited
Accra
03.2015 - 02.2016
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage
- Creating and closing weekly budget for various field teams
- Coordinating between departments and operating units in resolving day-to-day operations
- Operating a range of office machines such as photocopiers, printers and computers
- Sending out and receiving mail and packages
- Filing and managing documents
- Performing multifaceted general office support
- Providing customer service
- Opening and closing of job tickets
- Follow up with progress of daily job activities from field engineers
- Performing checks for good quality service delivery
ICT Field Engineer /Team lead
Supertech Group Limited
Accra
01.2010 - 02.2015
- Installed and maintained ICT equipment across diverse environments to ensure optimal functionality
- Troubleshot and resolved hardware and software issues on-site for clients to minimize downtime
- Provided technical support and training to end-users on ICT tools and systems
- Assisted in the design and rollout of ICT projects, ensuring alignment with client requirements
- Collaborated with network engineers to implement system upgrades and improvements
- Performed site surveys to assess client requirements for ICT infrastructure
- Developed and maintained documentation for system configurations and operations
- Configured and optimized network equipment to enhance performance and connectivity
- Conducted performance analysis and optimization of ICT systems to ensure seamless operation
- Collaborated with cross-functional teams to deliver comprehensive ICT solutions
- Managed remote and on-site technical support for ICT infrastructure, improving response times by 30%
- Led ICT projects from conception to implementation, ensuring successful delivery and client satisfaction
- Installing, commissioning and maintaining communication system including the following: Radio, Satellite (v-Sat), Data communications, PCs, Servers, Mobile installations, Audio, Local Area and Wide Area Networks
- Liaise and work with third party companies and suppliers when required to provide ICT support to customers
- Filling, signing and issuing of client or customer receipt form to customer after installations or maintenance checks
- Ensure security and privacy of networks and computer systems
- Identify computer or network equipment shortages and place orders
- Plan and progress preventative maintenance level schedules in co-ordination with service manager to fulfill existing constructional obligations without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
MIS IT Assistant /Contract
NHIS
Accra
01.2009 - 12.2009
- Data collection and data entry into computerized data processing software oracle database ten (10)
- Connection of uplinks within a local area network
- Issuing TCP/IP Address to individual workstations using the advance settings or DHCP
- Downloading of pictures and extraction of data on the oracle database for printing of the new NHIS ID Cards
- Creating a service request for internal help desk
- Vetting and creation of report for the total registrations for NHIS ID Cards
- Provided technical support and troubleshooting for IT-related issues to ensure timely resolution
- Collaborated with IT teams to develop efficient data management processes
- Supported the integration of new software applications into existing company systems
- Assisted in the configuration and management of network infrastructure to support organizational IT needs
- Analyzed and reported IT system performance metrics to support continuous improvement initiatives
MIS IT Assistant /National youth service
NHIS
Accra
01.2008 - 01.2009
- Data collection and data entry into computerized data processing software oracle database ten (10)
- Connection of uplinks within a local area network
- Issuing TCP/IP Address to individual workstations using the advance settings or DHCP
- Downloading of pictures and extraction of data on the oracle database for printing of the new NHIS ID Cards
- Creating a service request for internal help desk
- Vetting and creation of report for the total registrations for NHIS ID Cards
- Provided technical support and troubleshooting for IT-related issues to ensure timely resolution
- Collaborated with IT teams to develop efficient data management processes
- Supported the integration of new software applications into existing company systems
- Assisted in the configuration and management of network infrastructure to support organizational IT needs
- Analyzed and reported IT system performance metrics to support continuous improvement initiatives
Education
CCNA/CISCO - CERTIFIED CISCO NETWORK ADMINISTRATION
GIMPA
Accra04.2015
BSC - INFORMATION TECHNOLOGY
Ballsbridge University
London08.2014
DIPLOMA - INFORMATION TECHNOLOGY (ICM)UK
Trans African Univeraity College
Accra01.2009
DIPLOMA - COMPUTER HARDWARE ARCHITECTURE
Trans African University College
Accra12.2006
DIP - NMVM
Government Technical Training Institute
Accra07.2005
Skills
- Team Leadership
- Security Infrastructure Management
- Advanced Security System Design
- Stakeholder Collaboration
- Security Protocol Development
- CCTV and Access Control Integration
- Sales Strategy Development
- Market Research
- Telecom Product Sales Training and Mentorship
- Security Incident Analysis
- Client Relationship Management
- Negotiation and Contract Management
- Market Trend Analysis
- Cross-Functional Collaboration
- Service Delivery Optimization
- Customer Loyalty Enhancement
- Network Administration
- Promotional Campaign Design
- Technology Adoption
- Customer Service Improvement
- Product Launch and Market Penetration
- Telecom Industry Knowledge
- Biometric registration equipment support
- CCTV Monitoring and operation and works
- Helpdesk and its operations
- Radio and satellite infrastructure connectivity (WAN)
- Remote desktop support and its operation
- Knowledge in Cisco
- Knowledge in fiber optics
- Project Management
- MS Office suite (word, excel, MS outlook, etc)
- Customer Relationship Management
- Energetic and self-motivated with a high degree of cultural sensitivity
- Good communication and interpersonal skills
- Team player
- Ability to work under pressure
- Presentation skills, client relationship and emphasizing excellence
- Fast learner and ability to adopt and learn on the job
- Ability to work with little or no supervision
- Very aggressive towards responsibilities
- Good leadership skills
- Self-starter
- IT Security Management
- Technical Troubleshooting
- Sales Target Achievement
- Strategic Planning
- Client Consultation
- Customer Experience Enhancement
- Product Demonstration
- Effective Communication
- Problem Solving
- Innovative Thinking
- Technical Training
- Adaptability
- Customer Service Orientation
- Critical Thinker
- Time Management
- Attention to Detail
- Resilience
- Negotiation
Certification
- Seminar Certification, 06/2015
- Certificate in Advanced Communication Strategies, Not specified
- Customer Service Excellence Certification, Not specified
- Leadership Skills Development Certification, Not specified
References
- Christian Clegg, ASP, Prisons Headquarters, Accra, 0244-586537
- Mr. Harold Karlevor, Managing Director, NHIS (Ashieduketeke Mutual Health Insurance Scheme), Accra, 0244-632084, P. O. Box GP 2152
- Mr. Bill Akita, Noc Assistant Manager, Supertech Company Limited (STL), Accra, 0277-784422
- Professor Dr. Samuel Asante Afrieye, Country Director/Ghana and Zambia, Ballsbridge University UK, Lusaka, +260963618605, Nancy Whitiker House, 7 Old Street, Commonwealth of Dominica
Hobbies and Interests
- Traveling
- Reading
- Playing Basketball
- Listening to Music
Languages
- English
- GA
- Twi
Personal Information
- Gender: Male
- Nationality: GHANAIAN
- Marital Status:MARRIED
Languages
English
Proficient
C2
Timeline
IT Security System Engineer/Leader
Saber Engineering Company Limited
05.2022 - 10.2024
IT Sales And Marketing
Perfect Business Service Limited (PBSL)
06.2021 - 03.2022
Business Executive Officer
Starlife Insurance company Limited
09.2020 - 05.2021
Telecom Sales Officer
Scancom Plc (MTN)
01.2020 - 04.2022
Marketing and sales Team lead and IT Admin
Agarpey Harvest institute
06.2019 - 01.2020
Associate Recruiter for field Sales
BIMA (Milvik Limited)
04.2018 - 05.2019
IT Assistant and Liberian
New Times Corporation
05.2017 - 12.2017
IT Technician Security System (CCTV)
Supertech Group Limited
09.2016 - 03.2018
ICT Administrative assistance
Supertech Group Limited
03.2015 - 02.2016
ICT Field Engineer /Team lead
Supertech Group Limited
01.2010 - 02.2015
MIS IT Assistant /Contract
NHIS
01.2009 - 12.2009
MIS IT Assistant /National youth service
NHIS
01.2008 - 01.2009
CCNA/CISCO - CERTIFIED CISCO NETWORK ADMINISTRATION
GIMPA
BSC - INFORMATION TECHNOLOGY
Ballsbridge University
DIPLOMA - INFORMATION TECHNOLOGY (ICM)UK
Trans African Univeraity College
DIPLOMA - COMPUTER HARDWARE ARCHITECTURE
Trans African University College
DIP - NMVM
Government Technical Training Institute