Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
MICHAEL TONO

MICHAEL TONO

Accra,Ghana

Summary

Focused [Job Title] with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in [Area of expertise]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Managing Director

HUMBLE HEART ENTERPRISE
Accra, Accra Ghana
07.2018 - Current
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
  • Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
  • Maintained smooth operations through careful management of office workflow and administrative processes.
  • Cultivated strong work culture and high standards to drive employee retention and performance.
  • Provided customers with outstanding service, extending relationships for future business opportunities.

Education

Certificate of Higher Education - General arts

Ullo senior high school
Upper west region-Ghana
09.2012 - 06.2015

Skills

  • Customer service
  • Strategic thinking
  • Entrepreneurial mindset
  • Excel proficiency

Languages

English
Fluent

Timeline

Managing Director

HUMBLE HEART ENTERPRISE
07.2018 - Current

Certificate of Higher Education - General arts

Ullo senior high school
09.2012 - 06.2015
MICHAEL TONO