Michael Owusu Boateng

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Delegate responsibilities and supervise the work activities, providing guidance and motivation to drive maximum performance
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Main Purpose:

• Ensure governance around the company's procurement process in the affiliate.
• Develop and implement strategic sourcing initiatives and manage supplier relationships.
• Improve cost optimization, service quality and timely delivery of materials and services identified in scope ‑ centralized purchasing, focus on supplier performance in close collaboration with stakeholders and in line with global category strategies.

Logistics and Supply Chain:

• Supervise the logistics function for Roche Products: planning, Forecasting, inventory management, and importation and customs clearance procedures.
• Manage the logistics service provider on warehousing and in‑market distribution of Roche products. Ensure that the warehouse is properly secured and that suitable and comprehensive measures are taken to guard against theft, fire and flood and all other legal requirements are followed;
• Take responsibility for driving through improvements in customer supply chain performance in line with corporate objectives.
• Anticipate shortages, minimize write‑offs and ensure a proper stocks management. Accountable for targets as well as for specific KPIs in the supply chain (forecast accuracy, stock‑outs, back‑orders, inventory write‑offs).
• Develop logistics relationship with customers for improved service and collaboration;
• Understand customer's requirements so that distribution and delivery service levels are developed and maintain sales volume at the highest possible level;
• Liaise with the Regulatory team to ensure availability of company's regulatory licenses/permits for products and special license for dealing with narcotic products
• Cooperate with the Commercial team in the area of Tenders, Sales terms and conditions (prices, rebates, payment terms etc.), customer service and inventory level.

Procurement and Contract Management:

• Engaging key stakeholders to identify business needs and areas of opportunities for procurement to drive value for the business – efficiency, quality and savings.
• In conjunction with the Logistics, Supply Chain and Procurement Lead for SSA SR, developing clear Indirect Procurement strategies and sustainable plans to meet business needs and achieve value.
• Liaising with Global Category/Regional Procurement Managers to assess Partner/Vendor performance, capacity and risks and define strategies to mitigate.
• Engaging the business and being regarded as a trusted and valued procurement subject matter expert and business partner.
• Partnering engagement owners over the entire procurement journey from understanding needs; sourcing; evaluation; negotiating; contracting; monitoring; supplier review; to exiting, where applicable.
• Identifying opportunities to deliver value‑added to business.
• Leading sourcing and contracting process – including assessment, evaluation, documentation, terms and conditions.
• Ensuring procurement activities are adhering to Roche standards and ethics; and compliant to Roche Policies and Guidelines – including identifying and fulfilling training needs for both internal employees and external suppliers.
• Responsible for the administration, maintenance and execution of Local Procurement Standard Operating Procedures (SOPs).
• Providing governance on procurement processes – including review and approve purchase requisitions, where applicable.
• Sharing good procurement practices and embedding them across the organization.
• Championing continuous improvement mindset in all procurement‑related areas – strategies, policies, processes, templates, forms and exploring digital solutions.
• Acting as the local Procurement champion/ touch point in engagements, interactions and collaborations with Regional and Global Procurement.

Staff Focus:

• Provide appropriate induction of new staff and on‑going training in Procurement and Delegation of Authority. Train employees on global Procurement processes.
• Create and maintain a conducive working environment within the department and across departments to ensure high levels of morale, performance, motivation, mutual respect and team spirit.
• Ensure maintenance of discipline and adherence to internal processes and codes of conduct relating to the specific area of responsibility.

• International and Local Procurement of Goods( raw materials and equipment), Works (construction) and Service ( software installation and management) according to Burger King standards.
• Oversee and coordinate all sea, air and road shipment.
• Study consumption and sales pattern to forecast and draw Procurement plan for goods for monthly use by Burger King restaurants in Ghana.
• Liaise with international supplier on purchase orders, availability goods, BBD's, consolidation shipment,checking and approving of order invoices and resolving all order challenges.
• Draw yearly shipment plan to control the number of import and cost.
• Control cost by managing excessive order, mitigating product expiry, monitor usage of goods and transportation management.
• Calculating landed cost of imported products to review and assess cost effect on production.
• Work with finance department in procurement process.
• Vet and approve invoices for payment process.
• Coordinate with Bollore France on all freight forwarding; booking of containers, pickup and trucking schedule from suppliers to port of departure, checking shipping documents, choosing vessel with moderate freight rate with best ETAs, and resolving all shipment issues.
• Track and Trace all shipment and coordinate with shipping line on shipment and container issues.
• Worked with Bollore Ghana on all shipment; proving import permit from statutory bodies in Ghana, answering custom query,provide shipping document for clearing procedures.
• Supervise the management of 3000ton capacity warehouse; freezer, chilled and dry stores.
• Manage SKU's, practice of FIFO and LIFO,plan delivery schedules from warehouse to restaurants, cycle count and reconciliation.
• Liaise with FDA, GIPC, GTA, GSA, Veterinary Service, and Municipal Assembly in fulfilling regulatory obligation for operations.
• Provide logistics and supply chain assistance to all departments and third parties.; Minor office purchase and logistics service for contractors

• Participate in budget development and exercise budgetary control over Logistics and Supply chain operations
• Forecast and draw procurement plan to cater for supply chain activities
• Implement overall company policy objectives and day to day administration of all company activities
• Reconcile and address all complains concerning shipping,supply and warehousing
• Tracking of all shipment
• Plan,Implement,Direct and Evaluate warehouse and supply chain activities
• Procure goods, works and services according to company's principles
• Manage haulage and transport
• (Supply to various) customers
• Ensure good inventory practice
• (SKU's and capacity control) Liaise with government statutory bodies such as FDA,GSA,Customs,Ministry of Fisheries and Ministry of Agriculture in adherence for approvals to prompt and efficient operations
• Direct and maintain a safety practice for all employees assigned to warehouse
• Maintains physical condition of warehouse by planning and implementing rule; inspecting equipment; issuing work orders for repair and requisitions for replacement
• Directing and managing all logistics staff and subordinates,(Organizing training and staff coaching).

• Supervised a team of six to carry out warehouse activities
• Prepare Invoice for customs documentation before shipment
• Ensure that products received at the warehouse are of the right quantity and in good condition
• Stock taking and cycle count
• Issue products for stuffing and scanning
• Coordinate with carrier service providers to supply containers and track stuffed containers to the port
• Track and trace all out-bound shipment.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Liaised with internal and external stakeholders to facilitate smooth operations.

• Receiving of claims
• Manual and electronic vetting of claims
• Sorting and distribution of cards.