Michael Osei Asibey
Accra
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Branch Manager
Everbond MicroCredit (EMC/Cititrust Group Plc)
Accra , Greater Accra
2022.04 - Current
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Established and checked coding procedures, monitored reports and updated internal files.
Relationship Manager
Cititrust Capital Limited
Accra , Greater Accra
07.2020 - 04.2022
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Handled around 2.8m loan portfolio with 65 percent recovery rate.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Relationship Manager
Adom Savings And Loans
2017.04 - 2018.07
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Designed and maintained financial models to identify and measure risks.
- Created financial dashboards to provide insights into key performance indicators.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Developed targeted presentations for prospective clients, effectively showcasing value of our services and products.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Had over GH¢800,000.00 in investment deposit with loan portfolio of over GH¢680,000.00 with recovery rate of 95 percent.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within company.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Relationship Officer
Beige Capital/The Beige Bank
2016.02 - 2018.05
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Proactively identified areas for improvement within department's systems or procedures.
- Built long-lasting partnerships with both corporate partners and individual investors.
- Managed diverse portfolio of high-net-worth clients, ensuring their financial goals were met.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Managed branch portfolio and exceeded branch target of GH¢42M before third quarter of year.
Portfolio Manager
Dwadifo Adanfo
2014.01 - 2016.03
- Optimized asset allocation for improved returns with thorough market research and analysis.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
- Provided strategy advice to high net worth clients.
- Analyzed business processes to identify cost savings and operational efficiencies.
Relationship Officer
National Services/ Ifs Financial Services
2012.09 - 2013.08
- Participated in industry events and trade shows to promote products and services.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Marketing Executive
Phoenix Insurance Company
2003.08 - 2004.08
- Wrote and distributed press releases to increase brand visibility.
- Leveraged data-driven insights and customer feedback to continuously refine marketing strategies for optimal results.
- Continually maintained and improved company's reputation and positive image in markets served.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Handled more than five (5) travel insurance daily.
Education
MBA - Marketing Management And Research
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
ACCRA10.2025
BBA - Marketing Management And Research
METHODIST UNIVERSITY OF GHANA
ACCRA09.2012
GED -
LONDON CENTER OF MARKETING
LONDON, UK07.2007
Skills
- Community Relations
- Market Condition Analysis
- Operational Reporting
- Regulatory Compliance
- Cash Handling
- Customer relationship development
- Customer Service
- Prioritizing and Planning
- Business Development
- Sales professional
- Loan Processing
- Strong team-builder
- Loan Documentation
- Relationship Management
- Market Research
Additional Information
REFEREES
NAME: Mr. Bennett Okomeng Sarpong
POSITION: Managing Director (CFS Group PLC)
ADDRESS: Adabraka-Accra.
CONTACT: +233 242 046 007
NAME: Mr. Carl Alai
POSITION: Branch Manager (Adom Savings and Loans)
ADDRESS: Abossey Okai.
CONTACT : +233 276 976 937
NAME: Mr. Michael Quartey
POSITION: Retired Reinsurance Officer (Phoenix Insurance Company Ltd)
ADDRESS: P.O. Box 17753 Accra.
CONTACT: +233 243 476 242
Timeline
Branch Manager
Everbond MicroCredit (EMC/Cititrust Group Plc)
2022.04 - Current
Relationship Manager
Cititrust Capital Limited
07.2020 - 04.2022
Relationship Manager
Adom Savings And Loans
2017.04 - 2018.07
Senior Relationship Officer
Beige Capital/The Beige Bank
2016.02 - 2018.05
Portfolio Manager
Dwadifo Adanfo
2014.01 - 2016.03
Relationship Officer
National Services/ Ifs Financial Services
2012.09 - 2013.08
Marketing Executive
Phoenix Insurance Company
2003.08 - 2004.08
MBA - Marketing Management And Research
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
BBA - Marketing Management And Research
METHODIST UNIVERSITY OF GHANA
GED -
LONDON CENTER OF MARKETING
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