Summary
Overview
Work History
Education
Skills
Certification
Music
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Timeline
CustomerServiceRepresentative
MICHAEL OSAE DARKO

MICHAEL OSAE DARKO

Accra,Greater Accra

Summary

A seasoned professional with a proven track record at Legacy Service Link, I excel in operations management and fostering team leadership. Leveraging skills in problem-solving and MS Office, I've spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a dynamic approach to leadership.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Business Center Manager

Legacy Service Link
12.2019 - Current
  • Regularly reviewed financial reports to identify areas for potential revenue growth or cost reduction opportunities.
  • Created a positive work culture that fostered employee engagement, motivation, and job satisfaction resulting in lower turnover rates.
  • Conducted regular staff meetings for effective communication, fostering team cohesion and improved performance.
  • Developed strategic marketing initiatives to increase brand visibility and attract new clients.
  • Recruited trained, and managed high-performing teams committed to delivering outstanding customer experiences in the business center environment.
  • Implemented quality assurance measures through regular evaluations of services provided ensuring consistent excellence across all aspects of the business center.

Field Technician and a Member of the Sales Team

IBrowse Internet Service Provider
01.2019 - 11.2019
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Kept detailed records of field measurements and data.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.

House Keeping

Coconut Grove Regency Hotel
02.2018 - 08.2019
  • Maintained cleanliness standards throughout the hotel by overseeing housekeeping tasks and quality control checks.
  • Followed sanitation and good housekeeping practices.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
  • Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
  • Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Promoted a clean and safe living environment for clients through regular housekeeping tasks.

Insurance Sales Personnel

Metropolitan Life Insurance Ghana Limited
07.2017 - 11.2018
  • Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
  • Guided agents through life, health, property and casualty insurance licensing and renewal processes.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.
  • Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.

I T Technician and Sales Attendance

C-NET AND SONS COMPUTERS & ACCESSORIES SHOP
02.2016 - 03.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Tested components and systems to evaluate performance and identify concerns.

Factory Hand

ERNIMICH LIMITED
07.2013 - 01.2015
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

Education

Bachelor of Science - Information Technology

Ghana Communication Technology University
Accra-Tesano Main Campus, Ghana
05.2001 -

GED -

I.C.L Computer Training Institute
Koforidua, Eastern Region, Ghana
05.2001 -

High School Diploma -

Presby Senior High &Technical School
Adukrom-Akuapim, Eastern Region, Ghana
05.2001 -

Skills

Operations Management

Certification

Basic Education Certificate Examination(BECE)

Music

I love Listening to Music

Accomplishments

  • Reduced operational expenses by 40% by streamlining branch operations.
  • Increased company savings by 75% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Supervised team of 17 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

NMD

Work Preference

Work Type

Full TimeInternshipPart TimeContract Work

Work Location

On-SiteRemote

Quote

The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs

Software

Microsoft SUITE

Graphic Designer

Languages

English
Advanced (C1)

Interests

I enjoy reading books

Lately, I've been curious about learning more about ancient history

Timeline

Business Center Manager

Legacy Service Link
12.2019 - Current

Field Technician and a Member of the Sales Team

IBrowse Internet Service Provider
01.2019 - 11.2019

House Keeping

Coconut Grove Regency Hotel
02.2018 - 08.2019

Insurance Sales Personnel

Metropolitan Life Insurance Ghana Limited
07.2017 - 11.2018

Diploma in Computer Networking and Hardware Engineering

03-2016

I T Technician and Sales Attendance

C-NET AND SONS COMPUTERS & ACCESSORIES SHOP
02.2016 - 03.2017

Factory Hand

ERNIMICH LIMITED
07.2013 - 01.2015

West African Senior School Certificate Examination(WASSCE)

06-2013

Basic Education Certificate Examination(BECE)

04-2010

Bachelor of Science - Information Technology

Ghana Communication Technology University
05.2001 -

GED -

I.C.L Computer Training Institute
05.2001 -

High School Diploma -

Presby Senior High &Technical School
05.2001 -

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MICHAEL OSAE DARKO