Microsoft SUITE
MICHAEL OSAE DARKO
Accra,Greater Accra
Summary
A seasoned professional with a proven track record at Legacy Service Link, I excel in operations management and fostering team leadership. Leveraging skills in problem-solving and MS Office, I've spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a dynamic approach to leadership.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Business Center Manager
Legacy Service Link
12.2019 - Current
- Regularly reviewed financial reports to identify areas for potential revenue growth or cost reduction opportunities.
- Created a positive work culture that fostered employee engagement, motivation, and job satisfaction resulting in lower turnover rates.
- Conducted regular staff meetings for effective communication, fostering team cohesion and improved performance.
- Developed strategic marketing initiatives to increase brand visibility and attract new clients.
- Recruited trained, and managed high-performing teams committed to delivering outstanding customer experiences in the business center environment.
- Implemented quality assurance measures through regular evaluations of services provided ensuring consistent excellence across all aspects of the business center.
Field Technician and a Member of the Sales Team
IBrowse Internet Service Provider
01.2019 - 11.2019
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Kept detailed records of field measurements and data.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
House Keeping
Coconut Grove Regency Hotel
02.2018 - 08.2019
- Maintained cleanliness standards throughout the hotel by overseeing housekeeping tasks and quality control checks.
- Followed sanitation and good housekeeping practices.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Insurance Sales Personnel
Metropolitan Life Insurance Ghana Limited
07.2017 - 11.2018
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
I T Technician and Sales Attendance
C-NET AND SONS COMPUTERS & ACCESSORIES SHOP
02.2016 - 03.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested components and systems to evaluate performance and identify concerns.
Factory Hand
ERNIMICH LIMITED
07.2013 - 01.2015
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra-Tesano Main Campus, Ghana 05.2001 -
GED -
I.C.L Computer Training Institute
Koforidua, Eastern Region, Ghana 05.2001 -
High School Diploma -
Presby Senior High &Technical School
Adukrom-Akuapim, Eastern Region, Ghana 05.2001 -
Skills
Operations Management
Staff Training and Development
Facilities Management
Human Resources
Customer Service
Organizational Management
Problem-Solving
MS Office
Team Leadership
Work flow planning
Certification
Basic Education Certificate Examination(BECE)
Music
I love Listening to Music
Accomplishments
- Reduced operational expenses by 40% by streamlining branch operations.
- Increased company savings by 75% through corporate consensus-building and cross-functional geographical team coordination and development.
- Supervised team of 17 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
NMD
Work Preference
Work Type
Full TimeInternshipPart TimeContract WorkLocation Preference
On-SiteRemoteQuote
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
Software
Graphic Designer
Languages
English
Advanced (C1)
Interests
I enjoy reading books
Lately, I've been curious about learning more about ancient history
Timeline
Business Center Manager
Legacy Service Link
12.2019 - Current
Field Technician and a Member of the Sales Team
IBrowse Internet Service Provider
01.2019 - 11.2019
House Keeping
Coconut Grove Regency Hotel
02.2018 - 08.2019
Insurance Sales Personnel
Metropolitan Life Insurance Ghana Limited
07.2017 - 11.2018
Diploma in Computer Networking and Hardware Engineering
03-2016
I T Technician and Sales Attendance
C-NET AND SONS COMPUTERS & ACCESSORIES SHOP
02.2016 - 03.2017
Factory Hand
ERNIMICH LIMITED
07.2013 - 01.2015
West African Senior School Certificate Examination(WASSCE)
06-2013
Basic Education Certificate Examination(BECE)
04-2010
Bachelor of Science - Information Technology
Ghana Communication Technology University
05.2001 -
GED -
I.C.L Computer Training Institute
05.2001 -
High School Diploma -
Presby Senior High &Technical School
05.2001 -