Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Projects
Extracurricular Activities
References
Timeline
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Michael Martey Obenu-Teye

Accra

Summary

Dynamic IT professional with extensive experience at the Ministry of Education, excelling in hardware and software troubleshooting. Achieved a 70% resolution rate while delivering exceptional customer service. Proficient in Windows and macOS systems, with a strong focus on IT security and effective communication to enhance user satisfaction and operational efficiency. Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.

Overview

13
13
years of professional experience

Work History

Chief IT/IM Technician

Ministry of Education
Accra
02.2012 - Current
  • Provided first and second-level technical support to end-users, addressing hardware, software, and network issues, ensuring a resolution rate of 70%
  • Diagnosed and resolved hardware and software problems, including system crashes, connectivity issues, and software conflicts, reducing downtime by 10%
  • Installed, configured, and maintained Windows and macOS operating systems, and a wide range of software applications
  • Assisted in the setup and management of network printers, scanners, and other peripherals
  • Conducted regular system updates, patch management, and antivirus maintenance to ensure system security and performance
  • Collaborated with the IT team to deploy new hardware and software solutions, contributing to seamless integration and user training
  • Maintained and documented IT assets, inventory, and licensing, ensuring compliance with company policies
  • Trained and supported end-users on best practices, software usage, and security protocols
  • Responded to IT service requests and incidents through a ticketing system, adhering to SLAs and providing timely resolutions
  • Assisted in the development of IT policies and procedures to enhance system efficiency and security
  • Resolved user issues via phone, email, or in-person, providing exceptional customer service
  • Administered and supported Microsoft Windows and Office Suite applications
  • Resolved user issues via phone, email, or in-person, providing exceptional customer service
  • Provide technical support and guidance to users on Office 365 applications and features

Education

B.Sc. - Information Technology

Ghana Communication Technology University
Accra, Tesano
09.2023

Certificate - Systems Administration, Network Administration, Certified network security specialist, Technical support fundamentals, Bits and bytes of Computer Networking, Operating system and you: becoming a Power User, System Administration and IT Infrastructure, IT Security: Defense Against the Digital Dark Art, Google IT Support

Coursera
Coursera
03.2021

Certificate -

Chartered Institute of Personnel And Development
11.2018

Skills

  • Operating Systems: Windows
  • Technical support
  • Network troubleshooting
  • Windows administration
  • Software installation
  • System diagnostics
  • Customer service
  • Asset management
  • User training
  • Office 365 support
  • Documentation skills
  • Team collaboration
  • Patch management
  • Project Support
  • Operating Systems: macOS
  • Operating Systems: Linux
  • Hardware troubleshooting
  • Software Installation and Configuration
  • Network Troubleshooting
  • Ticketing systems (eg, ServiceNow)
  • Technical Documentation
  • Active Directory Management
  • Remote Desktop Support
  • Hardware and Software Inventory Management
  • IT Security and Antivirus Management
  • Customer Service and Communication

Additional Information

Strong problem-solving and critical-thinking skills., Excellent interpersonal and communication skills, both written and verbal., Ability to work independently and as part of a team., Adaptable and adaptive learner in a fast-paced IT environment.

Hobbies and Interests

  • Love to drive
  • Watch movies
  • Travel

Projects

Design And Implementation of a Student Record Information System (A Case Study of Keta Senior High School), 09/01/23 Rebuilding Of Network Infrastructure (In the Case of Ministry of Education Ghana), 11/01/24 Inspected and supported the distribution of one million tablets and laptops for Senior High Schools. Planning committee member for 1ST Edition of African Skills Week., Quality skills development for Sustainable Employability in Africa, 10/14/24 - 10/18/24 Delegate at African EduTech Conference 2024 Nigeria., Building an Effective African Edutech Ecosystem for Global impact., 10/29/24 - 10/31/24

Extracurricular Activities

Help with community cleanup exercise on a monthly basis. Help community kids do assignments.

References

  • Anthony Baffoe, Head IT, Ministry of Education, P.O. Box M-45, Accra, Ghana, +23324 818 6968, Anthony.Baffoe@moe.gov.gh
  • Abdul Razak-Umar, Human Resources Director, Ministry of Education, P.O. Box M-45, Accra, Ghana, +23320 229 0488, abdul.razak-umar@moe.gov.gh

Timeline

Chief IT/IM Technician

Ministry of Education
02.2012 - Current

B.Sc. - Information Technology

Ghana Communication Technology University

Certificate - Systems Administration, Network Administration, Certified network security specialist, Technical support fundamentals, Bits and bytes of Computer Networking, Operating system and you: becoming a Power User, System Administration and IT Infrastructure, IT Security: Defense Against the Digital Dark Art, Google IT Support

Coursera

Certificate -

Chartered Institute of Personnel And Development

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Michael Martey Obenu-Teye