MICHAEL OBENG

• Supported inter-branch cash repatriation activities to maintain optimal cash levels daily.
• Posted and authorized entries on Flexcube in line with operational controls.
• Processed daily cash deposits and withdrawals to/from the Bank of Ghana.
• Ensured vouchers are raised for all transactions from originating branches.
• Resolved cash differences by investigating issues and issuing appropriate vouchers.
• Attended to offsite ATMs, including card retrievals, to expedite incident resolution.
• Maintained ATM cash load/offload registers and issued vouchers.
• Facilitated return of captured cards to customers through coordinated follow-ups.
• Perform card transaction analysis for ATM, POS, and online channels.

• Assessed clients' financial needs and recommended tailored insurance and savings policies.
• Built and maintained strong client relationships, offering follow-ups and after-sales support.
• Prospected and engaged clients through field sales, referrals, and corporate outreach to promote life insurance solutions.
• Delivered product presentations that clarified policy terms, benefits, and premiums for clients.
• Onboarded 10+ new policies monthly, contributing to consistent sales growth.
• Collaborated with branch teams to develop strategies for improving client acquisition and retention.
• Prepared accurate policy applications in compliance with regulatory standards.

• Coordinated meetings and office events, facilitating effective internal communications.
• Managed document organization and filing systems to enhance accessibility and retrieval.
• Entered data with attention to detail, maintaining accuracy and completeness of student records.

• Researched market conditions to identify industry trends and audience patterns.
• Assisted with data review to guide operational and marketing decisions.
• Worked with cross-functional teams to simplify departmental workflows.
• Prepared management reports and presentation materials.
• Managed social media posts to enhance online engagement and content coordination.

• Major in: Digital Marketing
• Completed online course on (Analyzing Social Media Data in R, Data-Driven Decision Making for Business) on Datacamp.
• Relevant Coursework and Training Programs: Content Marketing, Social Media Analytics and Measuring ROI, Content Writing, Generative AI, LLMs & Prompt Engineering, Search Engine Optimization, Keyword Research, Email Marketing, Influencer Marketing With Social Media,Social Media Analytics And Measuring ROI.

I hold a Bachelor of Science in Business Administration, with a major in Marketing, from Kwame Nkrumah University of Science and Technology (KNUST), graduating with a Second Class Upper Division. My academic training provided me with a strong foundation in Internet Marketing, Marketing Management and Strategy, Management Information Systems, and Consumer Behaviour. In recognition of my academic excellence, I was awarded IDL Student of the Year. I also demonstrated leadership and financial management capabilities through my election as National Financial Secretary of the Distance Learning Student Association, KNUST, for the 2023–2024 academic year.

GPA: Second Class Upper Division