Michael Menyah Ansah

• Conducted orientation sessions and organized on-the-job training for new hires.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Coordinated ongoing technical training and personal development classes for staff members.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Assessed skill gaps for employees in various department and developed training courses to meet identified needs.
• Developed surveys to identify training needs based on projected production processes and changes.
• Implemented new learning strategies depending upon employees' skill levels.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Researched and obtained relevant course materials to achieve training objectives.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Conducted training courses and prepared videos for long-term use.
• Trained staff during demonstrations, meetings, conferences and workshops.

Accomplishment:

• Successfully restructured and implemented in-house and external signature training series.
• Defined and implemented the company's first Virtual Instructor-Lead Training Session (VILT).
• Managed and facilitated Customer Service Management Training for over 100 Customer Relation Executives of the Electricity Company of Ghana (ECG).
• Established new key partnership with GIMPA resulting in an increase annual revenue in my department.

• Reported financial data and updated financial records in ledgers and journals.
• Set up and updated Excel spreadsheets to track financial data.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Received and entered vendor bills, printed checks and set up electronic debits.
• Worked with vendors and management to resolve issues quickly.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Created and distributed invoices and processed incoming payments to keep records accurate and current.
• Tracked business revenue and costs with GDS system, diligently reconciling accounts to maintain high accuracy.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Reconciled system accounts against bank statements.
• Input financial data and produced reports using GDS software.

• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Compiled product, market and customer data to forecast accurate sales and profit projections.
• Completed quarterly forecasting and monthly financial reviews.
• Worked with marketing teams to create, deploy and optimize effective campaigns for clients.