Michael Mensah Kennedy
Summary
I am an experienced banker with seven (7) years of experience. I am seeking employment that will make the best use of my skills and allow me to develop them further. I am determined and enthusiastic, I have developed good planning and organizational skills, and am confident working independently or as a part of a team. I am flexible regarding working hours, work well under pressure, and adhere to strict deadlines.
Overview
8
8
years of professional experience
Work History
Loan Officer
Ahafo Ano Premier Rural Bank Ltd.
01.2021 - 07.2023
- Authorised loan payments
- Marketing of loan products to potential and existing clients
- Loan monitoring of customers
- Recovery of loans if client defaults.
Acting Branch Manager
Ahafo Ano Premier Rural Bank Ltd.
03.2016 - 06.2023
- Prepare financial statements for the branch
- Manage employees and lead day-to-day responsibilities
- Assist client service to ensure overall customer satisfaction
- Create plans and forecasts that are built for the growth of the branch
- Work to grow business and customer acquisition.
Teller
Ahafo Ano Premier Rural Bank Ltd.
01.2019 - 01.2020
- Receiving deposits
- Issuing withdrawal payments
- Keeping client's personal information confidential
- Cross-selling of products and services
- Marketing of remittances and Ghanapay.
Operational Staff
Ahafo Ano Premier Rural Bank Ltd.
01.2016 - 01.2018
- Ensure all branch functions are carried out by the laid down procedures and policies in the bank manual
- Create a working environment where customers can get the best attention and services
- Process and authorize transactions (deposits and withdrawals)
- Manage client complaints through effective customer complaint resolution processes
- Ensure minimum turnaround time for transactions at the branch.
Relationship Officer
Ahafo Ano Premier Rural Bank Ltd.
08.2023
- Build, sustain, and improve a strong relationship with prospective and existing clients
- Maintain a deep knowledge of the company's offers and services
- Educate and inform clients about available opportunities, services, and special offers
- Resolve client complaints and issues efficiently and timeously
- Conduct client satisfaction surveys and recommend ways of improving satisfaction
- Maintain proper records of all client's contact.
Enumerator / Field Officer - GARID PROJECT (WASH)
Ministry of Sanitation & Water Resources and Training, Research & Networking for Development (TREND- NGO)
05.2020
Education
Masters of Business Administration (MBA) - Finance -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2021
West Africa Senior Secondary Certificate School (WASSCE)
01.2009
Mawuli Senior High School
01.2006
Atomic Hills Estate School
01.2006
Bethniel Finance Masterclass
Chartered Institute of Bankers (Ghana)
Proven Trusted Solutions
Proven Trusted Solutions
Skills
- Computer Literate
- Microsoft Word
- Excel
- PowerPoint
- Adaptability
- Customer Relations
- Communication Skills
- Writing Skills
- Independence
References
- Umar Ibrahim, Ahafo Ano Premier Rural Bank Ltd, Branch Manager, 0243931613
- Atta-Sarfo Edmond, Ahafo Ano Premier Rural Bank Ltd., Assistant Branch Manager, edisaf1957@gmail.com, 0247111494
Tel
0244266466/0202838384
Timeline
Relationship Officer
Ahafo Ano Premier Rural Bank Ltd.
08.2023
Loan Officer
Ahafo Ano Premier Rural Bank Ltd.
01.2021 - 07.2023
Enumerator / Field Officer - GARID PROJECT (WASH)
Ministry of Sanitation & Water Resources and Training, Research & Networking for Development (TREND- NGO)
05.2020
Teller
Ahafo Ano Premier Rural Bank Ltd.
01.2019 - 01.2020
Acting Branch Manager
Ahafo Ano Premier Rural Bank Ltd.
03.2016 - 06.2023
Operational Staff
Ahafo Ano Premier Rural Bank Ltd.
01.2016 - 01.2018
Masters of Business Administration (MBA) - Finance -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
West Africa Senior Secondary Certificate School (WASSCE)
Mawuli Senior High School
Atomic Hills Estate School
Bethniel Finance Masterclass
Chartered Institute of Bankers (Ghana)
Proven Trusted Solutions
Proven Trusted Solutions
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