Michael Hessemen
Network Engineering
Accra,AA
Summary
Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impact includes streamlining processes and enhancing system performance across multiple organizations.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
System Administrator/VoIP Network Engineer
D'avenue Boutique Hotel
ACCRA , Greater Accra
08.2024 - 12.2025
- Diagnosed and executed resolution for network and server issues.
- Worked with users to determine areas of technology in need of improved usability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
IT Support Engineer (Level 2/3)
Graphic Communication Group Limited (GCGL)
09.2023 - 12.2025
- Provided technical support for hardware and software issues across departments.
- Diagnosed and resolved network connectivity problems for end-users.
- Installed and configured computer systems and peripherals for new employees.
- Maintained inventory of IT equipment and software licenses efficiently.
- Documented troubleshooting processes and solutions in knowledge base articles.
- Created technical documentation for internal use by IT staff members.
System Analyst
Sinel Specialist Hospital
05.2020 - 02.2023
- Conducted research on healthcare regulations to ensure compliance within hospital operations.
- Evaluated performance metrics to recommend improvements in patient care protocols.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed patient data to identify trends and support clinical decisions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Gathered requirements and performed gap analysis through design workshops with users.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Help Desk Technician
Tema General Hospital
Accra, Greater Accra Region, Ghana
04.2013 - 01.2020
- Provided technical support for hospital staff and patients using various software systems.
- Diagnosed and resolved hardware and software issues on medical devices.
- Assisted users with troubleshooting network connectivity problems effectively.
- Design Infrastructure solutions that meet customers requirements with high availability standards
- Led cross-functional teams in system integration projects
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- Managed ticketing system to prioritize and track user support requests.
- Ensured compliance with hospital policies during all technical support interactions.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Configured security settings or access permissions for groups and individual users.
- Supported remote desktop connections for users requiring assistance offsite.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Professional Diploma - Hardware And Networking Engineering
Intercom Programming And Manufacturing College University
03.2011 - 05.2012
Skills
- Network troubleshooting
- Hardware configuration
- Software installation
- System diagnostics
- Effective communication
Timeline
System Administrator/VoIP Network Engineer
D'avenue Boutique Hotel
08.2024 - 12.2025
IT Support Engineer (Level 2/3)
Graphic Communication Group Limited (GCGL)
09.2023 - 12.2025
System Analyst
Sinel Specialist Hospital
05.2020 - 02.2023
Help Desk Technician
Tema General Hospital
04.2013 - 01.2020
Professional Diploma - Hardware And Networking Engineering
Intercom Programming And Manufacturing College University
03.2011 - 05.2012