Michael Dzienyo
Accra
Summary
At Goldstar Medical Group, I spearheaded a team, enhancing driver performance and fleet efficiency through leadership and vehicle maintenance expertise. My strategies fostered teamwork, reduced accidents by enforcing safety protocols, and optimized resources, significantly improving operational outcomes. Skilled in driver training and scheduling, my approach resulted in notable productivity and customer satisfaction enhancements.
Overview
9
9
years of professional experience
Work History
Driver Supervisor
Goldstar Medical Group
Accra
06.2015 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Consistently kept an open line of communication between upper management and driving staff members.
- Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Education
Hnd In Marketing - Marketing
Koforidua Technical University
Koforidua 09.2013
Skills
- Vehicle maintenance knowledge
- Fuel Efficiency Optimization
- Strong leadership abilities
- Advanced Driving Techniques
- Defensive Driving Techniques
- Driver Training Experience
- Employee Scheduling Competence
Languages
English
Bilingual or Proficient (C2)
Timeline
Driver Supervisor
Goldstar Medical Group
06.2015 - Current
Hnd In Marketing - Marketing
Koforidua Technical University