Hi, I’m
Michael Dorwana
Sales Manager
Kumasi,Ashanti Region
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 4-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales person offering 4 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
7
years of professional experience
Work History
Voltic Mineral Water ACCRA
Packaging Associate
06.2016 - 09.2016
Job overview
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Assembled boxes, cartons and containers to package items.
- Recorded product, packaging and order information on specified forms.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
ACCRA COMPOST AND RECYCLING PLANT
Recycling Sorter
09.2016 - 12.2016
Job overview
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Collected and sorted recyclable materials such as cans, rubbers
- and plastic into appropriate containers.
- Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
AMAZING MARKET CONSULT
Salesperson
06.2019 - 01.2022
Job overview
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Worked with loss prevention in monitoring shopper behavior.
- Collaborated with cross-functional teams to identify and address customer needs.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Worked to build relationships with customers and built potential for additional sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Logged reports, expenses, receipts, and sales in company database.
Amazing Market CONSULT Kumasi
Sales Manager
04.2022 - Current
Job overview
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Collaborated cross-functionally with headquarters, regional and other teams to maintain consistent message and experience.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
Education
New Juaben Senior High School Koforidua-Ghana
WASSCE from Business
05.2016
KUMASI TECHNICAL UNIVERSITY Kumasi-Ghana
Higher National Diploma from Marketing
09.2020
Skills
- Good customer service
- Direct Sales
- Coaching and Mentoring
- Sales Presentation
- Team Oversight
- Verbal and Written Communication
- Sales Process
- Sales Expertise
- Consultative Selling Techniques
- Client Base Retention
- Database Management
- Brand-Building Strategies
- Prospecting Skills
- Exceptional Multitasking Skills
- Continuous Improvements
- Compelling Leadership Skills
- Recipient of Award BEST SLAES PERSON Award 2021
- Recipient of Award BEST SALES MANAGER Award 2022
- New Business Generation
- Interdepartmental Collaboration
Accomplishments
- Involve in the BEST TEAM award winning sales team at AMAZING MARKET CONSULT 2021
- Named "SALESMAN of the Year" in 2021
- Named "Manager of the Year" in 2022.
- Managed the BEST TEAM award winning sales team at AMAZING MARKET CONSULT 2022
- Promoted to Sales Manager after 3 successful years in the sales department.
Reference
NEW JUABENG SENIOR HIGH SCHOOL
MR BENYARKO
TEL:+233244820006
KOFORIDUA
KUMASI TECHNICAL UNIVERSITY
DADA AMO
+233501111664
KUMASI
KUMASI TECHNICAL UNIVERSITY
AMOFA
+233240854635
KUMASI
AMAZING MARKET CONSULT
RUTH BOAFO (HR)
+233546360379
Kumasi
ACCRA COMPOST AND RECYCLING PLANT
MR MORO (SUPERVISOR)
+233246816720
ACCRA
ACCRA COMPOST AND RECYCLING PLANT
Mr Daniel (team leader )
+233577266411
Accra
Timeline
Sales Manager
Amazing Market CONSULT
04.2022 - Current
Salesperson
AMAZING MARKET CONSULT
06.2019 - 01.2022
Recycling Sorter
ACCRA COMPOST AND RECYCLING PLANT
09.2016 - 12.2016
Packaging Associate
Voltic Mineral Water
06.2016 - 09.2016
KUMASI TECHNICAL UNIVERSITY
Higher National Diploma from Marketing
New Juaben Senior High School
WASSCE from Business
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