Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MICHAEL DELALI KOFI AGBEKO

ACCRA

Summary

Dynamic individual with hands-on experience in Sales, Training and Administration with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

28
28
years of professional experience

Work History

Agency Training Manager

Sanlam Allianz Life Insurance LTD
07.2024 - Current
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program for the Retail and Inclusive Market Teams.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.

Training Manager, Agency

Allianz Life Insurance
02.2020 - 06.2024
  • Identifying prospective Sales Agents and preparing them for training
  • Coordinating recruitment activities of the Sales managers, suggesting areas of identifying Sales Agents and providing training for such prospects
  • Training of New Agents and on boarding them accordingly
  • Preparing training slides and retraining existing Agents to sharpen their skills
  • Preparing sales and other related slides for use by Sales Managers to train their Agents
  • Retraining of Sales Managers and providing sales support when needed
  • Coordinating the training of Postassurance Agents
  • Providing any special assignment requested of me

Managing Director

DKMA Services
02.2019 - 03.2020
  • A personal business that currently employs 5 persons
  • Have trained 5 persons who hitherto had no experience in the cleaning and laundry services
  • Solicits for businesses from companies and individuals (cleaning & laundry)
  • Help in delivery of finished laundry to individuals and organization

Branch Manager

MiLife Ins, Comp Ltd
08.2016 - 02.2019
  • Manage and Supervise Four (4) Sales Managers, each with Fifteen (15) Sales Executives
  • Manage and Supervise the Branch Administrator
  • Draw Strategies that will help the Branch Meet its yearly targets and follow through
  • Identifying Business Opportunities for the Sales Team
  • Identifying and Training prospective Sales Executives and Branch Staff
  • Organizing Monthly Refresher Training to keep the Sales Force abreast with current trends
  • Collection of cheques from Institutions for MiLife Insurance
  • Introducing the Company’s policies through mass presentations to staff of Institutions
  • Prepare weekly and monthly reports on Sales and Operations of the Branch
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.

Branch Manager

ESICH Life Assurance Com Ltd
09.2014 - 07.2015
  • Manage and Supervise Two (2) Sales Managers, each with Twelve (12) Sales Executives
  • Manage and Supervise the Customer Service Officer
  • Draw Strategies that will help the Branch Meet its yearly targets
  • Identifying Business Opportunities for the Sales Team
  • Identifying and Training prospective Sales Executives
  • Organizing Monthly Refresher Training to keep the Sales Force abreast with current trends
  • Prepare weekly and monthly reports on Sales and Operations of the Branch

Branch Manager

StarLife
03.2009 - 08.2014
  • Manage and Supervise Two (2) Unit Managers, each with Twelve (12) Sales Executives
  • Manage and Supervise the Customer Service Officer and an Underwriter
  • Draw Strategies that will help the Branch Meet its yearly targets
  • Identifying Business Opportunities for the Sales Team
  • Identifying and Training prospective Sales Executives
  • Organizing Monthly Refresher Training to keep the Sales Force abreast with current trends
  • Collection of cheques from Institutions for StarLife Assurance Company Limited
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Introducing the Company’s policies through mass presentations to staff of Institutions
  • Prepare weekly and monthly reports on Sales and Operations of the Branch
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Sales Manager

StarLife Assurance Company Limited
03.2007 - 04.2009
  • Manage Twelve (12) Sales Executive
  • Identify prospective Sales Executives and recommend them for Training by the Branch
  • Lead my Team of Sales Executives to meet our monthly targets
  • Identifying Business opportunities and do presentations of the Company’s products
  • Prepare weekly and monthly Sales Reports
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Training Coordinator

London Prof. Academy
03.2006 - 09.2006
  • Receiving complaints and addressing them
  • Registering/ Booking people for Training
  • Scheduling students who are successful for interviews
  • Preparing weekly reports on operations at the office

Marketing Executive

Unique Trust Financial Services
08.2005 - 02.2006
  • Introducing prospective clients to the Company for loan facilities
  • Receiving feedbacks for Management
  • Offering financial advice to Customers
  • Preparing weekly reports on my activities

Cabin Attendant

Ghana Airways Company Ltd
06.2000 - 08.2004
  • Offering Customer Service to Customers whiles on board the aircraft
  • Offering first aid to customers whiles on board the aircraft
  • Guiding Customers on the safety procedures
  • Assisting in Customer Service at the Airport during peak seasons

Teacher

Ghana Education Service
09.1997 - 04.2000
  • Teaching class six in all subjects
  • Teaching J.S.S
  • 2 & 3 Social Studies
  • Preparing the Pupils to participate in the Inter Circuit Quiz competitions
  • Coaching the School football Team
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.

Education

BBA - Marketing

Methodist University College
01.2005

G.C.E “A” Level - Business

Private
01.1998

Teacher’s Cert. “A” - undefined

Akatsi Teacher Training College
01.1997

G.C.E “O” Level - undefined

Hohoe E. P. Secondary School
01.1993

Skills

  • Strong dedication to teaching
  • Effective verbal communication
  • Strong interpersonal skills
  • Good writing skills
  • Resilient in challenging situations
  • Team collaboration and independent work

References

Mrs. Jane Kitome

Executive, Inclusive Market

Sanlam Allianz Life Insurance LTD

Accra 


024 438 8579


Mr. Sheriff Abudu

Chief Executive Officer

Impact Life Insurance 

Accra


020 202 2567

Timeline

Agency Training Manager

Sanlam Allianz Life Insurance LTD
07.2024 - Current

Training Manager, Agency

Allianz Life Insurance
02.2020 - 06.2024

Managing Director

DKMA Services
02.2019 - 03.2020

Branch Manager

MiLife Ins, Comp Ltd
08.2016 - 02.2019

Branch Manager

ESICH Life Assurance Com Ltd
09.2014 - 07.2015

Branch Manager

StarLife
03.2009 - 08.2014

Sales Manager

StarLife Assurance Company Limited
03.2007 - 04.2009

Training Coordinator

London Prof. Academy
03.2006 - 09.2006

Marketing Executive

Unique Trust Financial Services
08.2005 - 02.2006

Cabin Attendant

Ghana Airways Company Ltd
06.2000 - 08.2004

Teacher

Ghana Education Service
09.1997 - 04.2000

G.C.E “A” Level - Business

Private

Teacher’s Cert. “A” - undefined

Akatsi Teacher Training College

G.C.E “O” Level - undefined

Hohoe E. P. Secondary School

BBA - Marketing

Methodist University College

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MICHAEL DELALI KOFI AGBEKO