Summary
Work History
Education
Skills
Languages
Timeline
Generic

Michael Ayiku

Accra

Summary

Adept IT Professional with a proven track record at JRA Cosmetics, enhancing user support and customer service. Excelled in employing quality assurance and active listening to elevate service support and user satisfaction. Demonstrated expertise in remote support and decision-making, significantly improving system efficiency and performance.

Work History

IT Professional

JRA Cosmetics
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Generated reports to track performance and analyze trends.

Education

Bachelor Of Science - Procurement And Logistics

Ghana Communications Technology University
Abeka Lapaz
11.2024

Skills

  • Quality assurance
  • Customer service
  • Service support
  • Remote support
  • Decision-making
  • Data entry
  • Active listening
  • User support

Languages

English
Advanced (C1)

Timeline

IT Professional

JRA Cosmetics

Bachelor Of Science - Procurement And Logistics

Ghana Communications Technology University

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Michael Ayiku