MICHAEL ASOMANING
ACCRA
Summary
Proven Personal Banker and Branch Support Officer with a track record of enhancing client portfolios and maximizing revenue at GCB BANK. Expert in banking policies and procedures, coupled with exceptional customer service skills. Achieved significant client base growth through strategic sales techniques and persistent follow-up. Skilled in technical and trend analysis, ensuring up-to-date financial product knowledge.
Overview
2
2
years of professional experience
Work History
Personal Banker and Brach Support Officer
GCB BANK
11.2023 - 09.2024
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Greeted customers and delivered information about new account processes.
Intern
Absa Bank
11.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with senior management on new initiatives to build confidence.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Assisted in developing integrated marketing strategies for small businesses.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Arts - ECONOMICS AND GEOGRAPHY
UNIVERSITY OF GHANA
EAST LEGON12.2024
Skills
- Customer Service
- Portfolio assessment
- Banking Policies and Procedures
- Account Maintenance
- Patience and Persistence
- Continuing education
- Technical Analysis
- Trend Analysis
Timeline
Personal Banker and Brach Support Officer
GCB BANK
11.2023 - 09.2024
Intern
Absa Bank
11.2022 - 12.2022
Bachelor of Arts - ECONOMICS AND GEOGRAPHY
UNIVERSITY OF GHANA
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