Overview
Work History
Education
Skills
Websites
References
EXTRA CURRICULLAR ACTIVITY
STRENGTH
MOTIVE
Relevant Knowledge Acquired includes:
Timeline
Generic
MICHAEL ASANTE

MICHAEL ASANTE

Accra

Overview

11
11
years of professional experience

Work History

Key Account Manager

Clozar Africa
Accra
09.2023 - Current
  • My Duties include:
  • Develop and maintain relationships with existing agents, understanding their needs and pain points
  • Proactively engage with agents to gather feedbacks, address concerns and ensure ongoing satisfaction with company’s products and services
  • Analyze agent data and behavior to identify patterns and trends that may indicate at-risk agents or opportunities for retention.
  • Issue resolution and escalation.
  • Organization of agent loyalty programs.
  • ACHIEVEMENT
  • Move our agents base from 500 to over 4200 within year
  • Increase our active agents base from 30 to over 1500
  • Accumulating a revenue of over 300000$ within a year

Agent Retention Manager

FX KUDI
04.2023 - 09.2023
  • My Duties included:
  • Maintain and improve quality of customer service by managing and developing relationships with customers
  • Provide assistance to clients on how to use company products
  • Assist in business development by counseling customers on coverage options
  • Solicit new business and maintain existing customer relationships
  • Manage the day-to-day activities of the various agents in house
  • Prepare correspondence and reports
  • Develop and maintain positive relationships with staff, customers, and vendors
  • Retention Metrics tracking and analysis.

Halisilabs Tele-Sales Manager

Jiji Ghana
01.2021 - 01.2022
  • Responsibilities:
  • Conduct field visits to identify and engage potential agents and merchants daily
  • Meeting with team to discuss new Tele-sales strategies
  • Training and assisting junior staff
  • Maintaining customer relationships
  • Handling escalated customers complaints

Sales Executive

Starlife Assurance Company Ltd
11.2016 - 08.2017
  • My Duties included:
  • Winning and Registering of new clients
  • Attending to client’s need and requirements
  • Representing company before clients
  • Renewal of old contracts

Motor Insurance Agent

Phoenix Insurance (Weija)
09.2015 - 05.2016
  • My Duties included:
  • Winning and Registering of new clients
  • Renewal of old contracts

Internet Cafe Assistant

Providence Internet Cafe (Weija)
10.2014 - 12.2014
  • My Duties included:
  • Checking of time and issuing authentication of codes
  • Monitoring of Network and performance of computers
  • Minor computer repairs, routine servicing and maintenance.

Education

Technician Diploma - Network & System Eng.

IPMC College of Technology
11.2020

IT and system engineering

Ghana Telecom
01.2020

WASSCE - Pure Science

Mpraeso Senior High (Kwahu - Mpraeso)
01.2014

BECE - undefined

Radiantway Preparatory School (Sakaman)
01.2011

undefined

Radiantway Basic School (Sakaman)
01.2009

Skills

  • Practical competence
  • Good communication skills: both written and verbal
  • Ability to comprehend and interpret simple or stipulated instructions
  • Good human relation and a good team player
  • Easy to adapt to new environment
  • A quick learning ability
  • Technical Competence:
  • Proficient with the use of Windows: XP/7/8/10 and Office: 2003/2007/2010/2013
  • Able to perform routine servicing and maintenance of computers
  • Able to install, maintain and up-grade computer software
  • Able to rectify issues relating to computer software, hardware and networking
  • Editing, scanning and photo copying of documents
  • Account management
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Goal oriented

References

Available upon request

EXTRA CURRICULLAR ACTIVITY

Former Youth leader, Protocol member at Action Chapel International – Weija Branch

STRENGTH

  • Recognize the need for strong team building, therefore a good team player
  • Fast learning ability and very industrious
  • Good analytical thinking and problem-solving ability

MOTIVE

To work as part of a dynamic team where I could make a significant contribution while developing my career yet further.

Relevant Knowledge Acquired includes:

  • A fair understanding of the principles and operation of:
  • Basic IT and Electronics principles
  • Computer hardware, software and networking
  • Electricity
  • Marketing

Timeline

Key Account Manager

Clozar Africa
09.2023 - Current

Agent Retention Manager

FX KUDI
04.2023 - 09.2023

Halisilabs Tele-Sales Manager

Jiji Ghana
01.2021 - 01.2022

Sales Executive

Starlife Assurance Company Ltd
11.2016 - 08.2017

Motor Insurance Agent

Phoenix Insurance (Weija)
09.2015 - 05.2016

Internet Cafe Assistant

Providence Internet Cafe (Weija)
10.2014 - 12.2014

Technician Diploma - Network & System Eng.

IPMC College of Technology

IT and system engineering

Ghana Telecom

WASSCE - Pure Science

Mpraeso Senior High (Kwahu - Mpraeso)

BECE - undefined

Radiantway Preparatory School (Sakaman)

undefined

Radiantway Basic School (Sakaman)
MICHAEL ASANTE