MICHAEL ASANTE
Accra
Overview
11
11
years of professional experience
Work History
Key Account Manager
Clozar Africa
Accra
09.2023 - Current
- My Duties include:
- Develop and maintain relationships with existing agents, understanding their needs and pain points
- Proactively engage with agents to gather feedbacks, address concerns and ensure ongoing satisfaction with company’s products and services
- Analyze agent data and behavior to identify patterns and trends that may indicate at-risk agents or opportunities for retention.
- Issue resolution and escalation.
- Organization of agent loyalty programs.
- ACHIEVEMENT
- Move our agents base from 500 to over 4200 within year
- Increase our active agents base from 30 to over 1500
- Accumulating a revenue of over 300000$ within a year
Agent Retention Manager
FX KUDI
04.2023 - 09.2023
- My Duties included:
- Maintain and improve quality of customer service by managing and developing relationships with customers
- Provide assistance to clients on how to use company products
- Assist in business development by counseling customers on coverage options
- Solicit new business and maintain existing customer relationships
- Manage the day-to-day activities of the various agents in house
- Prepare correspondence and reports
- Develop and maintain positive relationships with staff, customers, and vendors
- Retention Metrics tracking and analysis.
Halisilabs Tele-Sales Manager
Jiji Ghana
01.2021 - 01.2022
- Responsibilities:
- Conduct field visits to identify and engage potential agents and merchants daily
- Meeting with team to discuss new Tele-sales strategies
- Training and assisting junior staff
- Maintaining customer relationships
- Handling escalated customers complaints
Sales Executive
Starlife Assurance Company Ltd
11.2016 - 08.2017
- My Duties included:
- Winning and Registering of new clients
- Attending to client’s need and requirements
- Representing company before clients
- Renewal of old contracts
Motor Insurance Agent
Phoenix Insurance (Weija)
09.2015 - 05.2016
- My Duties included:
- Winning and Registering of new clients
- Renewal of old contracts
Internet Cafe Assistant
Providence Internet Cafe (Weija)
10.2014 - 12.2014
- My Duties included:
- Checking of time and issuing authentication of codes
- Monitoring of Network and performance of computers
- Minor computer repairs, routine servicing and maintenance.
Education
Technician Diploma - Network & System Eng.
IPMC College of Technology
11.2020
IT and system engineering
Ghana Telecom
01.2020
WASSCE - Pure Science
Mpraeso Senior High (Kwahu - Mpraeso)
01.2014
BECE - undefined
Radiantway Preparatory School (Sakaman)
01.2011
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Radiantway Basic School (Sakaman)
01.2009
Skills
- Practical competence
- Good communication skills: both written and verbal
- Ability to comprehend and interpret simple or stipulated instructions
- Good human relation and a good team player
- Easy to adapt to new environment
- A quick learning ability
- Technical Competence:
- Proficient with the use of Windows: XP/7/8/10 and Office: 2003/2007/2010/2013
- Able to perform routine servicing and maintenance of computers
- Able to install, maintain and up-grade computer software
- Able to rectify issues relating to computer software, hardware and networking
- Editing, scanning and photo copying of documents
- Account management
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
References
Available upon request
EXTRA CURRICULLAR ACTIVITY
Former Youth leader, Protocol member at Action Chapel International – Weija Branch
STRENGTH
- Recognize the need for strong team building, therefore a good team player
- Fast learning ability and very industrious
- Good analytical thinking and problem-solving ability
MOTIVE
To work as part of a dynamic team where I could make a significant contribution while developing my career yet further.
Relevant Knowledge Acquired includes:
- A fair understanding of the principles and operation of:
- Basic IT and Electronics principles
- Computer hardware, software and networking
- Electricity
- Marketing
Timeline
Key Account Manager
Clozar Africa
09.2023 - Current
Agent Retention Manager
FX KUDI
04.2023 - 09.2023
Halisilabs Tele-Sales Manager
Jiji Ghana
01.2021 - 01.2022
Sales Executive
Starlife Assurance Company Ltd
11.2016 - 08.2017
Motor Insurance Agent
Phoenix Insurance (Weija)
09.2015 - 05.2016
Internet Cafe Assistant
Providence Internet Cafe (Weija)
10.2014 - 12.2014
Technician Diploma - Network & System Eng.
IPMC College of Technology
IT and system engineering
Ghana Telecom
WASSCE - Pure Science
Mpraeso Senior High (Kwahu - Mpraeso)
BECE - undefined
Radiantway Preparatory School (Sakaman)
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Radiantway Basic School (Sakaman)