Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Michael Amedorme

Accra

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

20
years of professional experience

Work History

Vallex-lease-Equipe

Storekeeping
05.2017 - Current

Emperor Suite Hotel, Accra

Hotel Front Desk Receptionist
01.2006 - 02.2010

Job overview

  • Implemented marketing and promotional initiatives to increase occupancy.
  • Resolved service-related problems and documented actions in system.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Sotrec Supermarket

Sales Associate
11.2003 - 12.2005

Job overview

  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Prioritized helping customers over completing other routine tasks in store.

Hotel De Shangrila

Head Waiter
09.2010 - 04.2015

Job overview

  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Increased sales significantly by upselling higher-end products to customers.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

Chartered Institute of Accounting Ghana
Accra, Ghana

Certificate In Accounting from Accounting

University of Ghana, Legon
Accra, Ghana

Master Of Science from Accounting And Finance
08.2018

Zenith College
Accra, Ghana

Bachelor Of Business Administration from Financial Managemnet
07.2016

Skills

  • Time Management
  • Recordkeeping
  • Cultural Awareness
  • Research
  • Multitasking
  • Flexible and Adaptable
  • Clerical Support
  • Attention to Detail
  • Written Communication
  • Calm Under Pressure
  • Organization
  • Self-Directed
  • Problem-Solving
  • Critical Thinking
  • Dependable and Responsible
  • Relationship Building

Languages

English
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Storekeeping

Vallex-lease-Equipe
05.2017 - Current

Head Waiter

Hotel De Shangrila
09.2010 - 04.2015

Hotel Front Desk Receptionist

Emperor Suite Hotel, Accra
01.2006 - 02.2010

Sales Associate

Sotrec Supermarket
11.2003 - 12.2005

Chartered Institute of Accounting Ghana

Certificate In Accounting from Accounting

University of Ghana, Legon

Master Of Science from Accounting And Finance

Zenith College

Bachelor Of Business Administration from Financial Managemnet

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Michael Amedorme