Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Languages
Listening to Music
PLAYING PINGPONG
Hi, I’m

Michael Akwasi Anim

Kumasi
Michael Akwasi Anim

Summary

A results-driven sales and customer service professional with over 5 years of experience in retail, finance, and operations across Ghana and Europe. Known for strong leadership, team development, and excellent communication. Coursera & Google-certified in business, digital marketing, and service design. Actively seeking roles in customer service, hospitality, sales, or admin support in Ghana.

Overview

9
years of professional experience
2032
years of post-secondary education
3
Certificates
3
Languages

Work History

H&M
Hamburg

Inventory Clerk
02.2024 - 04.2025

Job overview

  • Company Overview: Germany
  • Maintained stock and quality control in a fast-paced retail store
  • Updated inventory records and supported warehouse coordination
  • Germany
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Basaful Digital Agency
Ventspils

Sales Representative
03.2022 - 11.2023

Job overview

  • Company Overview: Latvia
  • Promoted web and digital marketing services to clients
  • Supported customer onboarding and lead follow-ups
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Latvia

Bayport Financial Services
Kumasi

Retail Loans Supervisor
04.2016 - 10.2021

Job overview

  • Company Overview: Ghana
  • Recruited, trained, and managed 20+ sales agents
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.

Education

Vilniaus Kolegija
Lithuania

Hotel & Restaurant Business from Business Management
2024

Ventspils University
Latvia

Professional Degree in Start Up Management from Business Management
01.2021 - 01.2023

KNUST
Kumasi, Ghana

Bachelor of Arts from English
04.2011 - 01.2015

Skills

Inventory auditing

Certification

Coursera & Google – Business Management, Sales, Service Design

Software

SLACK, DISCORD, CANVA, HUBSPOT ,CLICK UP AND OTHERS

Timeline

Inventory Clerk

H&M
02.2024 - 04.2025
Coursera & Google – Business Management, Sales, Service Design
01-2023

Coursera & Google -Digital Marketing & Leadership Training

09-2022

Sales Representative

Basaful Digital Agency
03.2022 - 11.2023

[Chartered Credit Professional], [Chatered institute of Credit Management Ghana] - 2021

01-2021

Ventspils University

Professional Degree in Start Up Management from Business Management
01.2021 - 01.2023

Retail Loans Supervisor

Bayport Financial Services
04.2016 - 10.2021

KNUST

Bachelor of Arts from English
04.2011 - 01.2015

Vilniaus Kolegija

Hotel & Restaurant Business from Business Management
Current

Languages

English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
German
Beginner (A1)

Listening to Music

I like Afrobeats, RNB and Gospel music

PLAYING PINGPONG

I used to play among colleagues in Ventspils university. i was consdiered to be among the top players

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Michael Akwasi Anim