Hi, I’m
Michael Agbenyega
Team Lead
Accra,Greater Accra
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality results on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. An analytical professional with project management knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great with teams and consistently exceeds expectations.
Overview
15
years of professional experience
3
Certifications
Work History
Customs Brokers Training InstituteAccra
Team Lead
01.2021 - Current
Job overview
- Cultivating and overseeing relationships with clients and facilitators for maximum impact
- Monitoring team performance against targets, taking corrective action where necessary.
- Developing strategies to increase team productivity and improve customer service levels.
- Providing leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
- Maintaining a positive work environment that promotes collaboration between team members.
- Constantly developing and designing successful training programs for various clientele resulting in repeat services
World VenturesPlano, Texas
Independent Sales Representative
01.2017 - 01.2020
Job overview
- Demonstrated product knowledge, excellent communication and presentation skills while selling vacations and holidays in a developing Ghanaian market
- Achieved significant success in developing a client base from scratch while generating close to $100,000 in revenue for World Ventures every month and recognized as one of the company’s top independent representatives in a new market
- Implemented account penetration strategies for target customer accounts to achieve a customer base of over 10,000 clients
- Achieved 75% sales goal attainment with proactive territory management and relationship-building strategies.
ArbecombAccra
General Manager, Business Development
01.2015 - 01.2017
Job overview
- Tracked monthly sales to generate reports for business development planning.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Led employee evaluations with constructive feedback to boost performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Sparkle HR ServicesAccra
Director and Lead Facilitator
12.2010 - 02.2015
Job overview
- Organized successful training programs for various clientele including Ghana Revenue Authority, National Health Insurance Authority
- Researched new trends in facilitation techniques and incorporated them into existing processes where appropriate.
- Managed administrative tasks related to scheduling, budgeting, tracking attendance records.
- Created a safe environment that encouraged open dialogue and exchange of ideas between all team members.
- Adapted teaching methods based on participant needs while maintaining an effective learning atmosphere.
- Analyzed data collected from evaluation forms to measure the effectiveness of programs offered.
Celect Distribution, NokiaAccra
Human Resource Manager
02.2009 - 11.2010
Job overview
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Recruited new employees and built relationships, driving visibility.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Education
University of Professional Studies, AccraAccra, Ghana
Master of Philosophy from Leadership
05.2015
Methodist University
Bachelor of Business Administration
01.2007
St. Augustine’s CollegeCape Coast, Ghana
High School Diploma
01.1998
UNICAF UniversityCyprus
Doctor of Philosophy Candidate from Management Strategy
Skills
- Excellent Communication Skills
- Emotional Intelligence Skills
- Coaching and Mentoring
- People Management
- Attention to Detail
- Analytical Thinking
- Complex Problem-Solving
Certification
- Member, Boardroom Institute, UK
- Certified Professional Trainer (CPT), IAPPD USA
- Project Management Professional (PMP) Certified, PMI USA
Interests
- Watching Documentaries
- Reading
- Socializing
Timeline
Team Lead
Customs Brokers Training Institute
01.2021 - Current
Independent Sales Representative
World Ventures
01.2017 - 01.2020
General Manager, Business Development
Arbecomb
01.2015 - 01.2017
Director and Lead Facilitator
Sparkle HR Services
12.2010 - 02.2015
Human Resource Manager
Celect Distribution, Nokia
02.2009 - 11.2010
University of Professional Studies, Accra
Master of Philosophy from Leadership
Methodist University
Bachelor of Business Administration
St. Augustine’s College
High School Diploma
UNICAF University
Doctor of Philosophy Candidate from Management Strategy
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