Michael Aboagye
Kumasi
Summary
Dynamic professional with a strong work ethic and integrity, experienced as an Operation Debriefer/Cashier. Proven ability in customer service and cash handling, enhancing operational efficiency. Skilled in team collaboration and communication, ensuring compliance and improving processes through effective staff training and inventory management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Operation Debriefer/Cashier
TFM EXPRESS SHIPPING LLC
Dubai,United Arab Emirates
07.2019 - Current
- Receives over 100 returning delivery drivers at the station on daily basis
- Review delivery exceptions such as customer cancellations, scheduled deliveries etc..
- Ensure all undelivered packages are returned and properly processed.
- Communicate with delivery drivers regarding performance issues.
- Escalate serious issues to the supervisor or the operations manager
Field Auditor(National Service)
Ghana Audit Service
Sunyani,Ghana
09.2015 - 03.2017
- Conducted comprehensive audits of about 4 Ministries,Departments and Agencies (MDAs) in every month to ensure compliance with regulatory standards and internal policies.
- Analyzed financial statements for discrepancies, enhancing accuracy of audit findings.
- Collaborated with departmental teams to streamline audit processes and improve efficiency in the MDAs
- Prepared detailed reports outlining audit results, recommendations, and corrective actions.
Education
High School Diploma - Accounting
Kumasi Polytechnic (Kumasi Technical University)
Kumasi,Ghana06.2016
West Africa School Certificate Examination - Business
Nsutaman Catholic Senior High School
Kumasi,Ghana 10.2008 - 06.2012
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Team collaboration
Written and verbal communication
Staff training
Inventory management
Timeline
Operation Debriefer/Cashier
TFM EXPRESS SHIPPING LLC
07.2019 - Current
Field Auditor(National Service)
Ghana Audit Service
09.2015 - 03.2017
West Africa School Certificate Examination - Business
Nsutaman Catholic Senior High School
10.2008 - 06.2012
High School Diploma - Accounting
Kumasi Polytechnic (Kumasi Technical University)