Meshack Delali Hohome
Accra
Summary
Driven Systems Administrator with more than 8 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SYSTEM ADMINISTRATOR
SIC LIFE SAVINGS & LOANS
Accra
01.2020 - Current
- Supervised and administered servers in data center, carrying out tasks such as bios configuration, HPE Life cycle updates and troubleshooting
- Facilitated setup of centralized Active Directory Domain Controller which allowed for the management of users across seven branches nationwide
- This enabled the organization to reduce costs associated with running multiple on-premise Active Directories at each branch
- I deployed a centralized Kaspersky antivirus server to manage security across user computers
- I ensured that the server was properly configured and that all user computers were connected to it
- I regularly monitored the server for malicious activity and performed scans to make sure the user computers were secure
- This enabled me to effectively protect the user computers from threats and malicious activity
- In addition to managing and monitoring the email server, I was also in charge of mail security, deploying SSL certificates through Microsoft IIS, and so on
- As part of a team project, I worked on a Data Recovery (DR) site, deploying a central backup server to sync Core Banking data and email data with secure open-source technology, which offered cost savings
- I deployed an efficient help-desk system (Zammad Help-Desk - Linux) that drastically improved the rate of user issue resolution and streamlined operations
- Researched, recommended, configured and supported hardware and software for multiple departments
- Determined and alleviated hardware, software and network issues
- Managed email routing and internal message protocols to support reliable delivery of communications
- Orchestrated and oversaw upgrades to system hardware and software
- Managed day-to-day storage equipment administration to promote optimal system asset application
- Assessed latest innovations to recommend and adopt cost-effective, useful solutions
- Oversaw storage management, data migration, backups and drive replacements
- Set up user accounts, permissions and passwords and defined network policies and procedures
- Monitored application and print servers, rapidly responding to faults and malfunctions.
DATABASE & CORE BANKING APPLICATION SUPPORT
FIRSTRUST SAVINGS & LOANS
02.2017 - 01.2019
- I managed and administered an Oracle Database, making precise adjustments to data structures to optimize performance and response time
- I have experience with the installation and setup of multiple databases, including Oracle, Microsoft SQL Server, and MySQL
- Etc
- I have generated backup and recovery plans and protocols based on industry-standard best practices, and ensured that the necessary steps are followed throughout the organization
- I have troubleshot databases to identify areas of inefficiency and implemented standard remedies through best practices
- I have written and optimized scripts to query databases and retrieve information
- I have effectively run and monitored the end-of-day process in a core-banking application to ensure system readiness for the following workday
- Performed quality assurance processes to support data warehouse improvements
- Worked with software vendors to analyze and resolve software installation and ongoing support issues.
IT OFFICER
FIRSTRUST SAVINGS & LOANS
01.2016 - 01.2017
- Identified and acted on opportunities to improve and update software and systems
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements
- Provided company users with tech support for IT problems and account maintenance
- Managed backup, user account and helpdesk systems
- Evaluated organization's technology to recommend upgrades for hardware and software
- Maintained knowledge of advances in information technology systems and applications
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
Education
Bachelor of Science - Information Technology
Ghana Technology University College
Accra, Ghana08.2016
Skills
- Problem solving, critical thinking & Good Communication skills
- Cloud computing
- Soft Skills
- Active Directory
- Documentation
- Network support
- Vendor Relations
- Cybersecurity Awareness
- Operating Systems
- Compliance and Regulations
- Security
- Project Management
- Technical Support
- Verbal and Written Communication
- Server Administration (Microsoft Windows & Linux)
- Microsoft SQL Server
- Team Collaboration
- Monitoring and Performance Tuning
- Patch Management
- Virtualization Technologies (Hyper V, Proxmox, VMware, Virtual Box etc)
Accomplishments
- Achieved a 70% increase of customer Technical issues resolution by deploying Zammad Helpdesk for Customer support tasks.
- Collaborated with team of 3 in the deployment of Active Directory.
- Supervised team of 2 staff members.
- Documented and resolved Helpdesk issues which led to 70% satisfaction of staff.
- Collaborated with team of 3 in the development of company Intranet website.
Certification
- MANAGING SAFEFLY (IOSH), 2019, MacBens Multi Resource
- Google Technical Support Fundamentals, 2023, Online Course - Coursera
- ITIL 4 Fundamentals - Essentials of IT Service Management, 2023, Online Course - Alison
- CompTIA A+ 1000 - Part 1, Alison, Online Course
- CompTIA A+ 1000 - Part 2, Alison, Online Course
- AWS Cloud Practitioner Essentials, 2023, Online Course - Coursera
Languages
English
Profiles
- Www.linkedin.com/in/mdh1999
- Https://bold.pro/my/meshack-hohome-230528102923
Hobbies and Interests
- Reading
- Travelling
- Music
- Video Games
- Mindfulness
Timeline
SYSTEM ADMINISTRATOR
SIC LIFE SAVINGS & LOANS
01.2020 - Current
DATABASE & CORE BANKING APPLICATION SUPPORT
FIRSTRUST SAVINGS & LOANS
02.2017 - 01.2019
IT OFFICER
FIRSTRUST SAVINGS & LOANS
01.2016 - 01.2017
Bachelor of Science - Information Technology
Ghana Technology University College