Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Mercy Adomah Oppong

Mercy Adomah Oppong

Greater Accra

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Personal and dedicated customer service representative with extensive experience in the finance and administrative industry. Solid team player with an upbeat, positive attitude and proven skill in establishing a rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Detailed client service associate known for having great organizational skills. Gifted at working with all types of customers/people. Looking for new role where hard and dedication will be highly valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrator

Dreams Aloe Natural
Accra
09.2020 - 02.2022


  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed completed work to verify consistency, quality and conformance.

Secretary/Office Assistant

NellyBella Enterprise
Accra
02.2017 - 06.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Proofread and corrected correspondence report for error-free documentation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Secretary

McBbphylls Consultant
Accra
02.2015 - 01.2017
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Volunteer

International Citizen Service
Cape Coast
08.2014 - 11.2014
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to team members.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Represented organization positively and professionally while providing community with much-needed services on health and livelihood skills.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Tutored at summer school to help children a the age of seven to fifteen with reading, math, visual arts and writing skills.

Education

Bachelor Of Business Administration - Business Administration

University of Professional Studies, Accra
Madina - La Nkwantanan

Professional Certificate - Banking And Finance

Charted Institute of Bankers
East Legon - Okponglo

Skills

  • Interpersonal Relations
  • Managing and operations efficiency
  • Business Correspondence
  • Office Management
  • Customer Relationship Management
  • Managing Office Supply Inventory
  • Time Management
  • Budget Support
  • Effective Written and Verbal Communication
  • Recordkeeping and File Management
  • Maintaining Accounting Ledger
  • Strategic Planning
  • Maintaining Office Records
  • Office Reception

Certification

  • Foundation of Project Management
  • Project Initiation: Starting a Successful Project

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Office Administrator

Dreams Aloe Natural
09.2020 - 02.2022

Secretary/Office Assistant

NellyBella Enterprise
02.2017 - 06.2020

Secretary

McBbphylls Consultant
02.2015 - 01.2017

Volunteer

International Citizen Service
08.2014 - 11.2014

Bachelor Of Business Administration - Business Administration

University of Professional Studies, Accra

Professional Certificate - Banking And Finance

Charted Institute of Bankers

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Mercy Adomah Oppong