Mercy Adiza Lamptey
Tema
Summary
A dependable, hardworking and efficient worker who can work and deliver expected result on time. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working and adapting to new situations and challenges to best enhance the organizational brand while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Human Resources Officer - Shared Service
Ghana National Petroleum Corporation
Tema
12.2023 - Current
- Provided administrative support to the Human Resources department by performing tasks such as filing documents, preparing reports, scheduling meetings, and responding to inquiries.
- Monitored employee vacation time usage and leave requests to ensure compliance with company policies.
- Prepared monthly reports on employee turnover rates, recruitment strategies, HR budgeting expenses.
- Processed paperwork associated with terminations or changes in employment status.
- Created a system for tracking applicant data during the recruitment process.
- Prepared presentations to company executives regarding employee performance and retention trends.
Administrative Assistant
Ghana National Petroleum Corporation (GNPC)
Tema
03.2022 - 12.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for staff going to the field for Seismic operations.
- Processed invoices for payment using accounting software applications.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Receptionist / Telephonist
GNPC Headoffice
01.2015 - 02.2022
- Receiving inbound calls from staff and outbound calls from outsiders and direct information to necessary person, unit or department
- Answer all incoming calls and handle callers’ enquiries
- Provide office support services to ensure efficiency
- Respond to guests and public enquiries
- Direct guests to the right staff members
- Receive and sort documents daily and dispatch those documents to the appropriate units or departments
- Ensure documents received at the front desk are properly kept before dispatch
- Data input of Calls Received or made, Visitors Received, Document received and dispatched are made into a report and submitted to my supervisor monthly.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist / Telephonist
GNPC-Explorco
01.2015 - 07.2017
- Receive, direct and relay messages (Telephone/Mail) to staff and visitors
- Receive Visitors and ensure registration of names in visitors’ book and make them feel comfortable by providing them with Tea, Coffee or water if they want
- I keep excel sheet of all visitors received
- Documents handling, I receive incoming documents daily, sort them out and take them to the appropriate persons
- I provide basic administrative support to the COO by assisting him with photocopies, Scanning of Documents and creating of Excel report of application received
- Maintain basic filling system: I always make sure to file all documents that needs filing are filed daily
- Lunch arrangement: I ordered Explorco staff lunch for them daily
- I also keep track of what we buy by putting what we order in an excel form
- Panty Check : I keep an eye on Explorco’s provisions for the office especially the Tea items and water and also toiletries.I alert the COO when they get finished so we buy some
- I also made sure that we don’t exceed Ghc 2,000.00 Imprest which is our monthly budget excluding the lunch orders
- Office attendance record: I recorded the time each staff gets in and the time they leave work this month on a spread sheet
- I assist in planning of meetings in ExplorCo office by organizing the meeting room and providing them with the items needed for the meeting like Tea, Water, lunch and Photocopies.
Cashier
Father & Sons Auto Parts Limited
03.2014 - 01.2015
- Check Money in the Safe to make sure that the Money left in it the previous day is intact
- Check if there is/are any cheque/cheques from Customers that need to be cleared from the bank each day
- Writing of details of the cheque/cheques being taken to the bank for future reference
- Use money received from customers and invoices issued to them to balance their Accounts
- Recordings of Details of all Invoices issued to customers in the Summary Book
- Giving the Director the cash balance at the end of the day by sending him a mail daily showing him the Receipts and Payments made that day in an Excel form.
Administrative Assistant
National Petroleum Authority, Inspection, Monitoring and Licensing Department
09.2011 - 12.2012
- Worked as the Personal Assistant to the Former Technical Director (Mr I. C. Tagoe)
- I also acted as the Secretary to the Chief Inspector and the Principal Managers at the Inspection, Monitoring and Licensing Division of the NPA
- File processed documents
- Issue of Construction Permit and Operational License letters
- Support Departmental Staff Activities to ensure efficiency
- Receive, Record and Distribute Application letters to Various Units
- Sustain adequate office Supplies
- Receive and Attend to Customers
- Provide Administrative support for the Staff of I M & L.
Assistant Secretary
Tai-Kam Limited
02.2011 - 08.2011
- File company’s documents
- Purchase office stationery/equipment.
Tom Card Assistant
Total Petroleum Co. Ltd.
03.2010 - 11.2010
- Take Orders from Customers to the credit Control Manager for analysis
- Forward Orders to the Marketing and Finance Managers for approval
- Loading Tom cards for customers
- Downloading of the Electronic Processing Terminals (EPT’s) for the Fuel Stations
- Sort and distribute Invoices and credit Notes for Customers
- File all relevant documents
- Acted as a Secretary sometimes to the Former Marketing Manager (Mr
- Alexis Telemaque).
Education
Bachelor of Art in Human Resource Management -
Wisconsin International University College-Ghana
06.2018
W A S S C E -
Private
01.2013
Diploma in Secretarial Studies -
Sackey-Addoo Secretarial Institute
12.2009
Diploma in Computer studies -
Omari Computer Systems Ltd
01.2006
B.E.C.E Certificate -
Subriso No.1 L/A J.S.S
01.2002
Skills
- Administrative Support
- Personnel File Management
- Data Entry
- Cash register operation
- Inventory Management
- Accurate money handling
- Documentation and recordkeeping
- An Eye For Detail
- Critical Thinking And Judgment
- Affirmative Action Compliance
Personal Information
- Date of Birth: 09/16/86
- Marital Status : Married
Hobbies and Interests
- Playing Tennis
- Watching Movies
- Listening to Music
Certification
a) Young Leaders Program – FES Foundation & You-Net – March to November 2022.
b) Training in Corporate Communication – Stratcom Africa – December 2019.
c) Training in workmen’s compensation insurance and workplace safety – Ghana Insurance College – August 2019.
d) Training in Basic First Aid and CPR – West African Rescue Association – June 2019.
e) Training in Building effective labour dispute prevention and resolution systems – TIC (ILO) – October 2018
f) Training in managing and Leading Effectively and Critical thinking for Analysis - Bassy Consult – April 2009.
g) Training in Reception Management, Telephone skills, Service delivery and Customer care-Corporate Exellence – May 2009.
Accomplishments
1. National Vice chairperson of the National Youth Council of the Trades Union Congress - Ghana. February 2021 – 2024.
2. National Vice chairperson of the Youth wing of the General Transport, Petroleum and Chemical Workers’ Union (GTPCWU) March 2020 – March 2024.
3. Executive Member as one of the Regional Vice chairpersons in the Greater Accra Region Youth Wing of the General Transport, Petroleum and Chemical Workers’ Union (GTPCWU) February 2020 – February 2024.
4. Co-founder, Director and a Member of FEBAA Foundation. 2019 till Date
5. Executive Member as a Trustee in GNPC Divisional Union of the General Transport, Petroleum and Chemical Workers’ Union (GTPCWU) April 2018 – March 2020.
Affiliations
- I do not have any yet
Languages
English
First Language
References
- Samuel Addoteye, Ghana National Petroleum Corporation,
- Michael N. A. Aryeetey, GNPC-ExplorCo,
Timeline
Assistant Human Resources Officer - Shared Service
Ghana National Petroleum Corporation
12.2023 - Current
Administrative Assistant
Ghana National Petroleum Corporation (GNPC)
03.2022 - 12.2023
Receptionist / Telephonist
GNPC Headoffice
01.2015 - 02.2022
Receptionist / Telephonist
GNPC-Explorco
01.2015 - 07.2017
Cashier
Father & Sons Auto Parts Limited
03.2014 - 01.2015
Administrative Assistant
National Petroleum Authority, Inspection, Monitoring and Licensing Department
09.2011 - 12.2012
Assistant Secretary
Tai-Kam Limited
02.2011 - 08.2011
Tom Card Assistant
Total Petroleum Co. Ltd.
03.2010 - 11.2010
Bachelor of Art in Human Resource Management -
Wisconsin International University College-Ghana
W A S S C E -
Private
Diploma in Secretarial Studies -
Sackey-Addoo Secretarial Institute
Diploma in Computer studies -
Omari Computer Systems Ltd
B.E.C.E Certificate -
Subriso No.1 L/A J.S.S
a) Young Leaders Program – FES Foundation & You-Net – March to November 2022.
b) Training in Corporate Communication – Stratcom Africa – December 2019.
c) Training in workmen’s compensation insurance and workplace safety – Ghana Insurance College – August 2019.
d) Training in Basic First Aid and CPR – West African Rescue Association – June 2019.
e) Training in Building effective labour dispute prevention and resolution systems – TIC (ILO) – October 2018
f) Training in managing and Leading Effectively and Critical thinking for Analysis - Bassy Consult – April 2009.
g) Training in Reception Management, Telephone skills, Service delivery and Customer care-Corporate Exellence – May 2009.
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