MERCY WINTIMA COOMPSON
Nkoranza
Summary
Results-driven Human Resource and Administrative Professional with over 15 years of progressive experience in healthcare administration, claims management, and HR leadership. Proven track record in staff development, policy implementation, and stakeholder engagement. Highly skilled in team leadership, conflict resolution, and compliance with institutional and regulatory standards.
Overview
19
19
years of professional experience
Work History
Acting Human Resource Manager
St. Theresa Catholic Hospital
2023.06 - Current
- Lead HR department operations including recruitment, promotion, training, and benefits administration.
- Develop and forecast manpower needs in alignment with hospital objectives.
- Drive staff performance management, including annual appraisals and development plans.
- Coordinate employee relations, disciplinary procedures, and union negotiations (HSWU of TUC, GRNMA).
- Maintain and update the hospital’s HR database and ensure staff compliance with policies.
Administrative Manager (Claims)
St. Theresa Catholic Hospital
2012.10 - 2023.05
- Oversaw claims processing, auditing, and submission to health insurance schemes.
- Ensured compliance with NHIS technical and financial standards.
- Led data analysis, reconciliation, and reporting of monthly and annual revenues.
- Built strong partnerships with scheme managers and internal departments.
Conference and Banquets Coordinator
Best Western Premier Hotel
2011.02 - 2012.02
- Coordinated logistics for corporate events, from booking to execution.
- Liaised with clients and departments to ensure smooth function delivery.
- Handled AV, food & beverage, room setups, signage, and event materials.
Ag. Marketing Manager
Best Western Premier Hotel
2010.04 - 2011.01
- Developed and implemented marketing strategies and communication plans.
- Managed brand awareness, stakeholder relations, and media engagement.
- Oversaw market research, competitor analysis, and promotional budgeting.
System Implementation & Support Officer
Reiss and Company Ltd
2008.08 - 2009.09
- Supported the implementation of inventory and accounts systems at CMS and regional stores.
- Trained users, assisted in LAN setups, and managed data entry operations.
Audit Assistant (National Service)
Volta River Authority
2006.10 - 2007.07
- Participated in asset verification, petty cash audits, and systems review.
- Ensured internal controls and risk management systems were functioning effectively.
Education
SPHRi – Senior Professional Human Resource International -
HRCC/HRCI
09.2024
MBA - Finance
Kwame Nkrumah University of Science And Technology
Kumasi01.2019
Diploma - Financial Management
Institute for Commercial Management
01.2008
BSc - Mathematical Sciences (Computer Science)
University for Development Studies
01.2006
Skills
- Strategic Human Resource Planning
- Employee Relations & Industrial Negotiations
- Performance Management Systems
- Event & Marketing Coordination
- Claims & Compliance Management
- Data-Driven Decision Making
- Leadership & Team Building
- Stakeholder Engagement
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HR Information Systems
- Presentation & Public Speaking (Trainer of Trainers – Pinnacle Business Link)
- Customer Service Excellence (I Care II – Best Western International)
Affiliations
- Associate Member, Association of Certified HRs, Ghana.
References
Available on request.
Timeline
Acting Human Resource Manager
St. Theresa Catholic Hospital
2023.06 - Current
Administrative Manager (Claims)
St. Theresa Catholic Hospital
2012.10 - 2023.05
Conference and Banquets Coordinator
Best Western Premier Hotel
2011.02 - 2012.02
Ag. Marketing Manager
Best Western Premier Hotel
2010.04 - 2011.01
System Implementation & Support Officer
Reiss and Company Ltd
2008.08 - 2009.09
Audit Assistant (National Service)
Volta River Authority
2006.10 - 2007.07
Diploma - Financial Management
Institute for Commercial Management
BSc - Mathematical Sciences (Computer Science)
University for Development Studies
SPHRi – Senior Professional Human Resource International -
HRCC/HRCI
MBA - Finance
Kwame Nkrumah University of Science And Technology