Mercy Sackey
Acherensua
Summary
Compassionate professional with solid background in health care assistant, nursing and midwifery. Works well under pressure and in emotionally charged situations. health care assistant with broad experience in conducting screening tests, vital signs and evaluating care requirements. Dedicated to provide exceptional care for mothers and newborn children. Committed midwife provides holistic and patient-centred maternity care, actively listening to healthcare users and addressing their anxieties. Communicates seamlessly with multidisciplinary teams in clinical environments. Proven success nourishing positive rapport with clients from various backgrounds. Committed to assisting expectant mothers in delivering smooth birthing process. Had an award for outstanding performance in Asutifi south 2021. Kind health care assistant with 13 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Adaptable health care assistant with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Confident health care assistant successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Dedicated health care assistant with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Customer-focused health care manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Midwife
Asutifi South
06.2015 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved operational efficiency by adopting new technology for inventory management.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Assisted in over Number successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
- Developed individualized birth plans in collaboration with expectant mothers to ensure personalized care aligned with their preferences.
- Contributed to improved maternal health outcomes using thorough risk assessment strategies during initial consultations as well as follow-up appointments.
- Provided prenatal care by monitoring mother and baby health, identifying potential health concerns and providing advice to support mothers.
- Achieved positive patient experiences by actively listening to concerns and addressing them promptly in a sensitive manner.
- Implemented changes in practice based on research findings to enhance the overall quality of midwifery care provided to patients.
- Ensured compliance with regulatory standards through meticulous record-keeping practices and adherence to state licensure requirements.
- Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
- Co-managed high-risk pregnancies and assisted in delivery of multiples.
- Informed families on potential risks and overall benefits of Type births.
Health Care Assistant
Greenhill Medical Center
06.2015 - Current
- Monitoring and checking vital signs
- Feeding patient both old age and under five.
- Health educating everyone on preventive measures
- Bed bath and vulva toileting
- Giving patients diversion Therapy with communication skills
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
- Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
- Improved patient care delivery by contributing to development of patient care plans.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Facilitated personal hygiene management, feeding and ambulation.
Health Assistant
Banhart Hospital
01.2021 - 12.2023
- Delivered massage and other non-pharmacological pain relief measures to patients
- Positioned and transported patients in wheelchairs or on movable beds
- Completed regular checks on patient vitals, condition and recovery
- Changed and reapplied dressings on patient wounds and injuries for optimum healing
- Provided care to patients following detailed care and rehabilitation plans
- Kept patients, carers and families updated on health conditions through regular communications
- Cleaned rooms and sanitised kitchen workspaces
- Aided in bathing, dressing and general mobility
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately
- Educated patients and families on health maintenance and disease prevention to promote healthier lifestyles
- Participated in staff training sessions to update skills and knowledge in line with current healthcare practices
- Administered medication under supervision of healthcare professionals, adhering to strict guidelines
- Assisted in the collection of specimens for diagnostic testing, following established protocols for handling and labelling
- Prepared patients for surgery, assisting with positioning and ensuring comfort during pre-operative procedures
- Responded to patient emergencies promptly, providing first aid and escalating issues to medical personnel when necessary
- Handled sensitive patient information with confidentiality and discretion, complying with data protection regulations
- Facilitated recreational and therapeutic activities designed to enhance patient well-being and social interaction
- Recorded patient observations, interventions, and outcomes in care plans for healthcare team review
- Assisted patients with daily living activities, such as bathing, dressing, and feeding, to maintain personal hygiene
- Maintained clean and safe patient environments by sterilising equipment and managing infection control procedures
- Monitored vital signs, including temperature, blood pressure, and pulse, to track patient health status
- Engaged with community healthcare initiatives, promoting public health awareness and participating in health screenings
- Delivered compassionate end-of-life care, focusing on pain management and emotional support for patients and families
Community Health Nurse
Asutifi District Health Directorate
06.2008 - 09.2012
- Provided emotional support to patients and families, offering comfort and understanding during difficult times
- Conducted basic health checks and reported any changes in patient condition to qualified healthcare professionals
- Supported patients with mobility, including use of wheelchairs and walkers, to foster independence
- Arranged and transported patients to appointments and examinations, ensuring timely access to healthcare services
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures
- Charted patient information related to vital signs, pain management and daily inputs and outputs
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
- Documented care plans, hospital actions and patient activities in line with best practices
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery
- Obtained current medical information, weight, height and vital signs to aid care planning
- Provided personalised care and support to residents, enhancing their quality of life
- Counselled patients on pain management and medication risks with strong focus on substance abuse prevention
- Supported care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results
- Evaluated the effectiveness of health programs and services, making recommendations for improvements
- Offered emergency first aid and basic healthcare services during community events and gatherings
- Implemented vaccination programmes to increase immunisation coverage and prevent disease outbreaks
- Conducted home visits for the elderly and disabled, ensuring access to nursing care and support in their living environment
- Trained new staff and volunteers on community health practices, fostering a knowledgeable and skilled workforce
- Monitored and reported on communicable diseases to contribute to public health surveillance efforts
- Administered medications and treatments as prescribed, closely monitoring patients' responses and progress
- Organised health education workshops focusing on nutrition, exercise, and mental well-being to promote healthy lifestyles
- Coordinated with local authorities to develop strategies for addressing public health issues in the community
- Provided prenatal and postnatal care to expectant and new mothers, enhancing maternal and infant health outcomes
- Maintained detailed patient records, ensuring confidentiality and compliance with data protection regulations
- Conducted comprehensive health assessments for community members to identify health needs and risks
- Supported patients with chronic conditions, offering guidance on management techniques
- Contributed to nursing research projects aimed at improving patient care practices
- Implemented infection control measures to protect patients, staff, and the community
- Specialised in child nursing to manage care for sick newborns and adolescents
- Utilised advanced communication skills to build rapport with patients and their families
- Conducted home visits to assess environmental factors affecting patient health
- Demonstrated empathy, kindness and respect for patients through collaborative care to build trust, relieve anxiety and improve health outcomes
- Prepared examination room to assist physicians with medical procedures, optimising health and comfort of patients
- Provided wound care, including dressing changes, and monitored for signs of infection
- Engaged in continuous professional development to enhance nursing knowledge and skills
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Collaborated with other health-focused organizations and agencies to promote community health.
- Mentored nursing students during clinical rotations, contributing to the development of future healthcare professionals.
Education
Certificate - Care giving skills, Dementia care
Certificate - Assessment and promotion of child health nutrition in Ghana
BSC - Midwifery
Adaptive technology on elderly care, 2024
Certificate - Adaptive Technology On Elderly Care
09.2024
Certificate of Higher Education - Midwifery
12.2014
Certificate - Community Health Nursing
03.2008
Skills
- Infant feeding
- Caregiving skills
- Community Outreach
- Clinical audit participation
- Time management
- Ethical judgement
- Patient education
- Clinical support
- Labour support techniques
- Birthing support
- Ultrasound scans
- Patient advocacy
- Confidentiality
- Emotional intelligence
- Calm under pressure
- Stress resilience
- Contraception advice
- Compassionate care
- Multidisciplinary teamwork
- Clinical care
- Active listening
- Birth preparedness planning
- Antenatal care
- Electronic patient records management
- Holistic care
- Continuity of care
- Interprofessional collaboration
- Ultrasound operation
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Meeting facilitation
- Consulting
- Adaptability and flexibility
- Verbal and written communication
- Patient-centred care
- Health promotion
- Maternal nutrition advice
- Postnatal care
- Respectful care delivery
- Decision-making
- Problem-solving
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Performance evaluation
- Teamwork and collaboration
Certification
- Certificate in Assessment and Promotion of Child Health Nutrition in Ghana by Ghana College of Nurses and Midwives
- Certificate in Mixed Methods Research, Qualitative Data Analysis and Writing for Publication by Nursing and Midwifery Council of Ghana
- Certificate in Community Health Nursing
- Certificate in Midwifery
- BSC Midwifery
- Best Serving Midwife Award Citation 2022
Languages
English
References
- Dr. Nicholas Berko, Medical Director/CEO, greenhillmedicalcentresyi@gmail.com, 0208160764/02058922
- Mr. Ibrahim A. Ayawin, Administrator, Banhart Hospital, 0244602792
- Mr. Foster Nyarko, District Health Director, Asutifi South, 0244988174, Nyarkokwasi2022@gmail.com
Timeline
Health Assistant - Banhart Hospital
01.2021 - 12.2023
Assistant Manager/ Midwife - Asutifi South
06.2015 - Current
Health Care Assistant - Greenhill Medical Center
06.2015 - Current
Community Health Nurse - Asutifi District Health Directorate
06.2008 - 09.2012
Alison online training - Certificate, Care giving skills, Dementia care
Ghana College of Nurses and midwives - Certificate, Assessment and promotion of child health nutrition in Ghana
Midwifery training school - Certificate of Higher Education, Midwifery
Midwifery - BSC, Midwifery
Adaptive Technology On Elderly Care - Certificate, Adaptive Technology On Elderly Care
Community Health Nursing - Certificate, Community Health Nursing
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