MERCY OWUSU-OKRAH
Accra,AA
Summary
A dynamic Customer Service and Administrative Professional with over 4 years of experience in supporting daily operational and administrative functions across various industries. Expert in managing schedules, coordinating meetings and maintaining confidentiality. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Secretary
VALUE Advertising
04.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organize and manage all electronic and non-electronic files and folders in the office.
- Support the Chief Executive and other officers of the firm with secretarial services in their day-to-day functions.
- Schedule meetings for the Chief Executive of the firm.
Card Verification Officer
Ghana Identification Authority
11.2018 - 09.2022
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Verification and Issuance to applicants.
Data Collector Enumerator(2021PHC)
Ghana Statistical Service
06.2021 - 07.2021
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points
- Chalking of structures within an assigned Enumerated Area
- Enumeration of households.
Recruitment Coordinator/Administrative Assistant
Alive Jobs Recruitment Agency
09.2013 - 09.2014
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using [MS Excel] and updated information accordingly.
- Managed office Petty Cash.
- General administrative duties.
Office Manager/Recruitment Coordinator
Hotjobs Africa
08.2010 - 10.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office staff activities.
- Ensured office policies and procedures are being adhered to by staff.
- Managed office petty cash.
Front Desk Personnel (National Service)
The Steadman Group
11.2008 - 06.2009
- Reduced errors in billing processes by diligently reviewing charges and ensuring accurate payment processing.
- Maintained a clean, welcoming reception area that contributed to a positive first impression for all hotel visitors.
- Coordinated event logistics such as meeting room setup or catering arrangements while working closely with other hotel departments for successful outcomes.
- Streamlined front desk operations for improved efficiency and guest experience by maintaining organized records and updating information systems.
Receptionist (Industrial Attachment)
UNAids
10.2007 - 11.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Executives' Choice
09.2003 - 10.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Document generation (typing, editing, printing, photocopying, emailing).
- Petty Cash management and banking.
- Coordinating activities of team members.
- Liaised with clients.
- Assisting with the general management of the training centre.
- Assisted in the planning and organisation of training events.
- Facilitated in Word & Excel Training programmes.
Education
Bachelor of Science - Business Administration
GIMPA
Accra, Ghana07.2019
Higher National Diploma - Secretaryship And Management Studies
Ho Polytechnic
Ho, Volta Region08.2008
Diploma - Stenographer
Sight And Sound Education Ghana Limited
Accra, Ghana08.2003
GED -
Ofori Panin Secondary School
Kukurantumi, Ghana12.1998
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Administrative Support
- Documentation and Recordkeeping
- Office Management
- Verbal Communication
Accomplishments
Voluntarily trained 10 ladies in soap making which has become their source of revenue to support their family
Timeline
Administrative Assistant/Secretary
VALUE Advertising
04.2022 - 05.2023
Data Collector Enumerator(2021PHC)
Ghana Statistical Service
06.2021 - 07.2021
Card Verification Officer
Ghana Identification Authority
11.2018 - 09.2022
Recruitment Coordinator/Administrative Assistant
Alive Jobs Recruitment Agency
09.2013 - 09.2014
Office Manager/Recruitment Coordinator
Hotjobs Africa
08.2010 - 10.2011
Front Desk Personnel (National Service)
The Steadman Group
11.2008 - 06.2009
Receptionist (Industrial Attachment)
UNAids
10.2007 - 11.2007
Administrative Assistant
Executives' Choice
09.2003 - 10.2005
Bachelor of Science - Business Administration
GIMPA
Higher National Diploma - Secretaryship And Management Studies
Ho Polytechnic
Diploma - Stenographer
Sight And Sound Education Ghana Limited
GED -
Ofori Panin Secondary School
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