Summary
Overview
Work History
Education
Skills
PROFESSIONAL QUALIFICATION
ACHIEVEMENTS AND AWORDS
REFERENCE
LANGUAGES
Timeline
Generic

MERCY OCRAN-SEY

New Aplaku

Summary

A highly dedicated, result oriented, dynamic, and all-round Retail Banker with over 2 decades of experience in providing quality service in all branch departments with the capacity to continue my career as a Retail Sales Manager.This will enable me utilize my MANAGEMENT, SUPERVISION and SELLING skills for mutual growth in market share and profitability of GCB Bank Plc.

Overview

21
21
years of professional experience

Work History

Branch Manager

GCB BANK PLC
07.2022 - Current
  • MANAGE EMPLYEE PERFORMANCE
  • MANAGE ALL CUSTOMER ISSUES TO ENSURE CUSTOMER SATISFACTION
  • MANAGE THE OVERALL SECURITY AND OPERATIONALRISKS OF THE BRANCH
  • ENSURE COMPLIANCE WITH REGULATORY FRAMEWORK AND GUIDELINES
  • IMPROVE BRANCH PROFITABILITY AND DEPOSIT MOBILIZATION TARGETS.

Operations Manager

GCB BANK PLC
08.2020 - 07.2022
  • IMPROVED BRANCH OPERATING EFFICIENCY AND COSTS.
  • AUTHORIZED TRANSACTIONS WITHIN APPROVED LIMITS TO AVERT OPERATIONAL RISKS
  • PLANNED, DIRECTED, MONITORED, AND CONTROLLED THE OPERATIONS OF STAFFS.
  • DIRECTED INITIATIVES TO IMPROVE WORK ENVIRONMENT AND OVERALL BUSINESS STRATEGY.

Operations Manager

GCB BANK PLC
07.2016 - 08.2020
  • IMPROVED BRANCH OPERATING EFFICIENCY AND COSTS.
  • AUTHORIZED TRANSACTIONS WITHIN APPROVED LIMITS TO AVERT OPERATIONAL RISKS
  • PLANNED, DIRECTED, MONITORED, AND CONTROLLED THE OPERATIONS OFSTAFF.
  • DIRECTED INITIATIVES TO IMPROVE WORK ENVIRONMENT AND OVERALL BUSINESS STRATEGY.

THIRD IN COMMAND

GCB BANK PLC
09.2011 - 07.2016
  • PERSONAL BANKER
  • CUSTOMER SERVICE
  • ATM CUSTODIAN

Customer Service Representative

GCB BANK PLC
03.2011 - 08.2011
  • CENTRAL ACCOUNTS
  • CASH DEPARTMENT
  • ENQUIRY DESK

Branch Support OfficeR

GCB BANK PLC
01.2005 - 02.2011
  • PERSONAL BANKER
  • CENTRAL ACCOUNTS
  • LOANS AND ADVANCE DEPARTMENT

Customer Service Representative

GCB BANK PLC
04.2003 - 01.2005
  • CENTRAL ACCOUNTS
  • CASH DEPARTMENT
  • COUNTER SERVIVES
  • LOANS DEPARTMENT


Customer Service Representative

GCB BANK PLC
01.2003 - 03.2003
  • CENTRAL ACCOUNTS
  • COUNT SERVICES
  • CASH DEPARTMENT

Education

EXECUTIVE MASTER OF BUSINESS ADMINISTRATION - FINANCE

UNIVERSITY OF GHANA BUSINESS SCHOOL
12.2013

BACHELOR OF COMMERCE - FIRST DEGREE

UNIVERSITY OF CAPE COAST
09.2000

SC/GCE ADVANCE LEVEL -

NEW JUABEN SECONDARY SCHOOL
06.1995

SC/GCE ORDINARY LEVEL -

ACCRA GIRLS SENIOR HIGH SCHOOL
05.1993

Skills

  • Team management
  • Financial Acument
  • Customer Relationship Management
  • Leadership by example
  • Performance monitoring and control

PROFESSIONAL QUALIFICATION

ASSOCIATE MEMBER AND CERTIFIED AS A CHARTERED BANKER

CHARTERED INSTITUTE OF BANKERS GHANA

14TH DECEMBER 2020

ACHIEVEMENTS AND AWORDS

BEST STAFF IN ACCRA NORTH

BEST STAFF IN WEIJA

OVERALL BEST PERFORMING BRANCH ACCRA ZONE (2020-2023)

BEST BRANCH IN ACCRA ZONE

BEST STAFF IN KASOA MAIN

REFERENCE

MR. FRANCIS NYARKO – TEMA REGIONAL MANAGER 

GCB BANK PLC 

FNYARKO@GCB.COM.GH 

0208310942


MR. FRED ANDOH BISSUE- HEAD OF BUSINESS INTELLIGENCE AND DECISION SUPPORT

GCB BANK PLC

FBISSUE@GCB.COM.GH

0544343478


MR. JOHN ADAMAH -EXECUTIVE HEAD, TRAINING AND DEVELOPMENT

GCB BANK PLC

JADAMAH@GCB.COM.GH 

0559731156



LANGUAGES

ENGLISH

TWI

GA

Timeline

Branch Manager

GCB BANK PLC
07.2022 - Current

Operations Manager

GCB BANK PLC
08.2020 - 07.2022

Operations Manager

GCB BANK PLC
07.2016 - 08.2020

THIRD IN COMMAND

GCB BANK PLC
09.2011 - 07.2016

Customer Service Representative

GCB BANK PLC
03.2011 - 08.2011

Branch Support OfficeR

GCB BANK PLC
01.2005 - 02.2011

Customer Service Representative

GCB BANK PLC
04.2003 - 01.2005

Customer Service Representative

GCB BANK PLC
01.2003 - 03.2003

EXECUTIVE MASTER OF BUSINESS ADMINISTRATION - FINANCE

UNIVERSITY OF GHANA BUSINESS SCHOOL

BACHELOR OF COMMERCE - FIRST DEGREE

UNIVERSITY OF CAPE COAST

SC/GCE ADVANCE LEVEL -

NEW JUABEN SECONDARY SCHOOL

SC/GCE ORDINARY LEVEL -

ACCRA GIRLS SENIOR HIGH SCHOOL

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